Luxury Front Desk Agent — Guest Experience & Growth

Houston Grand Hotel - River Oaks; Houston (TX); In loco; USD 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Complimentary meal per shift

Free parking

Career development opportunities

Descrizione del lavoro

The Houston Grand Hotel – River Oaks is seeking a Front Desk Associate to warmly greet guests, check in/out, and provide accurate information about local attractions. You will input guest data, manage room rates, and support brand marketing programs.

Ideal candidates have hotel experience, strong communication skills, and the ability to handle cash and credit card transactions with accuracy. This on-site role offers comprehensive benefits and opportunities for career growth within HEI Hotels and

Competenze

• Hotel experience preferred.
• Strong calculator skills for math accuracy.
• Excellent verbal and written communication.
• Ability to assist guests with requests diplomatically.
• Accurate data entry in a moderately complex computer system.
• Ability to observe emergency situations with calmness.
• Ability to build effective working relationships with guests and colleagues.

Mansioni

• Greet guests with a friendly, sincere welcome and assist with arrival and departure.
• Complete the registration process and input guest information accurately.
• Promote HEI Hotels and Resorts and brand marketing programs.
• Code electronic keys and manage room numbers and rates.
• Verify and imprint credit cards for authorization; handle payments.
• Answer telephones promptly and relay messages to guests.
• Close guest accounts at check-out and address guest satisfaction.
• Address complaints and resolve issues with appropriate solutions.
• Remain calm during emergencies and unusual hotel activity.
• Adhere to attendance rules and perform other duties as assigned.

Conoscenze

Hotel experience

Calculator skills

Customer service

Communication skills

Computer systems

Emergency awareness

Interpersonal skills

Descrizione del lavoro

The Houston Grand Hotel – River Oaks is seeking a Front Desk Associate to warmly greet guests, check in/out, and provide accurate information about local attractions. You will input guest data, manage room rates, and support brand marketing programs.

Ideal candidates have hotel experience, strong communication skills, and the ability to handle cash and credit card transactions with accuracy. This on-site role offers comprehensive benefits and opportunities for career growth within HEI Hotels and