Luxury Front Desk Concierge

Transwestern; Houston (TX); Hybrid; USD 34,000 - 46,000; Full time

Job summary

Hotel Granduca in Houston is seeking a Front Desk Agent to ensure a seamless guest experience from arrival to departure. You will manage reservations, assist guests with inquiries, and coordinate with housekeeping and other departments to deliver personalized service.

The role emphasizes professionalism, strong communication, and the ability to work in a luxury hotel environment, with shifts across a 24/7 operation and a focus on guest satisfaction.

Qualifications

• High school diploma or equivalent required.
• Hospitality or customer service training is a plus.
• Experience in luxury hotel/front desk or high-end service preferred.
• Familiarity with Opera PMS and basic Microsoft Office is expected.

Responsibilities

• Greet guests and manage seamless check-in/check-out.
• Provide concierge recommendations for dining, attractions, and events.
• Log guest requests and coordinate with departments to fulfill them.
• Handle reservations, payments, and maintain accurate guest profiles.

Skills

Interpersonal skills

Communication skills

Time management

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Opera

Microsoft Word

Outlook

PBX operations

Job description

Hotel Granduca in Houston is seeking a Front Desk Agent to ensure a seamless guest experience from arrival to departure. You will manage reservations, assist guests with inquiries, and coordinate with housekeeping and other departments to deliver personalized service.

The role emphasizes professionalism, strong communication, and the ability to work in a luxury hotel environment, with shifts across a 24/7 operation and a focus on guest satisfaction.