Guest Service Agent: Front Desk with Growth & Perks

Hyatt Hotels Corporation; Windsor (CT); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

401k Plan

Hotel Discounts

Shoes for Crews

On Demand Pay

Pet Insurance

Paid time off

Job summary

Waterford Hotel Group is seeking a Guest Service Agent to warmly welcome guests, handle check-ins/outs, and coordinate room assignments at a Hyatt Regency Houston Downtown location in Houston, TX. You will respond to inquiries, process charges, and support daily hotel operations with a guest-first mindset.

The role emphasizes a friendly demeanor, teamwork, independence, and the ability to multitask while maintaining high standards of service in a fast-paced hospitality setting.

Qualifications

• Pleasant and friendly demeanor required.
• Ability to work as part of a team and independently.
• Ability to work with little supervision while meeting high-performance standards.
• Physical mobility and stamina required.
• Must be able to pass a background check.
• Ability to follow instructions.

Responsibilities

• Greeting and thanking guests in a sincere and friendly manner.
• Checking in and checking out guests.
• Assigning rooms and handling administrative duties.
• Answering phone calls and inquiries.
• Posting charges to appropriate accounts.
• Performing duties from a daily checklist.
• Passing information between departments to ensure guest satisfaction.
• Communicating with guests to meet their needs.

Skills

Friendly demeanor

Team player

Self-motivated

Physical stamina

Background check

Follow instructions

Job description

Waterford Hotel Group is seeking a Guest Service Agent to warmly welcome guests, handle check-ins/outs, and coordinate room assignments at a Hyatt Regency Houston Downtown location in Houston, TX. You will respond to inquiries, process charges, and support daily hotel operations with a guest-first mindset.

The role emphasizes a friendly demeanor, teamwork, independence, and the ability to multitask while maintaining high standards of service in a fast-paced hospitality setting.