Luxury Front Desk Agent — Guest Experience & Check-In

Rosewood Mansion on Turtle Creek; Dallas (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Rosewood Mansion on Turtle Creek in Dallas, Texas, seeks a Front Desk Agent to manage guest check-ins and check-outs efficiently. The role requires maintaining excellent guest relations and ensuring all hotel procedures are followed.

Ideal candidates will have previous experience in a luxury hotel environment and possess strong communication skills. The work includes handling guest inquiries, maintaining knowledge of hotel offerings, and adhering to all cashiering procedures.

Qualifications

• Previous Front Desk Agent preferred in a luxury or ultra-luxury hotel.
• Ability to communicate in English, fluency in other languages preferred.
• Knowledge of PMS and hotel point-of-sales systems.

Responsibilities

• Check-in/check-out hotel guests courteously and efficiently.
• Resolve guest complaints and ensure guest satisfaction.
• Maintain knowledge of all hotel features and services.

Skills

Attention to detail

Customer service

Problem-solving

Teamwork

Education

High school diploma

Tools

MS Word

MS Excel

Job description

Rosewood Mansion on Turtle Creek in Dallas, Texas, seeks a Front Desk Agent to manage guest check-ins and check-outs efficiently. The role requires maintaining excellent guest relations and ensuring all hotel procedures are followed.

Ideal candidates will have previous experience in a luxury hotel environment and possess strong communication skills. The work includes handling guest inquiries, maintaining knowledge of hotel offerings, and adhering to all cashiering procedures.