Front Desk Guest Experience Agent — Great Benefits

Raines Company; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K

PTO

Career advancement opportunities

Job summary

Raines Co. is seeking a Front Desk Agent to warmly welcome guests, manage check-ins/outs, and answer inquiries at our Dallas property. The role emphasizes courtesy, efficiency, and problem-solving to ensure a smooth guest experience.

Responsibilities include handling reservations, upselling room nights to boost occupancy, coordinating with housekeeping and maintenance, and maintaining accurate billing and guest records. Experience in hospitality and proficiency with Microsoft 365 are preferred.

Qualifications

• Experience in customer service or front-desk roles in hospitality.
• Experience in the hospitality industry preferred.
• Proficiency with Microsoft 365 applications.
• Minimum high school diploma, GED, or equivalent.

Responsibilities

• Greet guests in a courteous, professional manner and manage check-in/out.
• Answer inquiries, handle reservations, and provide hotel information.
• Use upselling techniques to increase occupancy and revenue.
• Coordinate with housekeeping, maintenance, and other departments as needed.
• Maintain accurate guest records and billing information.

Skills

Customer Service

Front Desk

Hospitality Industry

Microsoft 365

Education

High School Diploma or GED

Job description

Raines Co. is seeking a Front Desk Agent to warmly welcome guests, manage check-ins/outs, and answer inquiries at our Dallas property. The role emphasizes courtesy, efficiency, and problem-solving to ensure a smooth guest experience.

Responsibilities include handling reservations, upselling room nights to boost occupancy, coordinating with housekeeping and maintenance, and maintaining accurate billing and guest records. Experience in hospitality and proficiency with Microsoft 365 are preferred.