Luxury Front Desk Agent — Guest Experience Champion

Davidson Hospitality Group; Dallas (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical Coverage (Multiple Tiers)

Dental & Vision Coverage

Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

The Highland Dallas, a luxury boutique hotel, part of Davidson Hospitality Group, seeks a Front Desk Agent to welcome guests and ensure a memorable stay in Dallas. You will manage check-ins/outs, assist with concierge-style recommendations, and collaborate with hotel departments to deliver top-tier service.

This role emphasizes friendly communication, empathy, and problem solving in a fast-paced environment.

Qualifications

• Previous experience in customer service, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Strong problem-solving abilities under pressure.
• Familiarity with hotel property management systems.

Responsibilities

• Provide exceptional customer service and create a positive first impression for guests.
• efficiently handle guest check-ins and check-outs with accuracy.
• Respond promptly to inquiries and resolve issues with professionalism and empathy.
• Advise guests on local attractions, dining, and hotel amenities.
• Collaborate with other departments for seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate attention to detail and proactive guest satisfaction.

Skills

Customer service

Communication

Cash handling

Problem solving

PMS software

Organization

Multitasking

Flexible schedules

Education

High School diploma or equivalent

Tools

Hotel PMS software

Job description

The Highland Dallas, a luxury boutique hotel, part of Davidson Hospitality Group, seeks a Front Desk Agent to welcome guests and ensure a memorable stay in Dallas. You will manage check-ins/outs, assist with concierge-style recommendations, and collaborate with hotel departments to deliver top-tier service.

This role emphasizes friendly communication, empathy, and problem solving in a fast-paced environment.