Boutique Front Desk Agent - Guest Experience Specialist

Coury Hospitality; Dallas (TX); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Coury Hospitality seeks a Front Desk Agent for its luxury boutique property in Dallas, TX. You will deliver an elevated arrival and departure experience, greet guests warmly, and manage check-in/check-out using the property management system while maintaining guest records with discretion.

You will respond to inquiries via phone, email, and in person, coordinate with housekeeping and other teams, handle transactions accurately, and uphold security, safety, and sustainability standards in a

Qualifications

• Experience in front desk or guest services in luxury or boutique hotels preferred.
• Excellent verbal and written communication with a polished, service-oriented demeanor.
• Strong attention to detail and organizational skills.
• Ability to multitask and stay calm in a fast-paced environment.
• Professional appearance and positive attitude.
• Strong problem-solving and conflict-resolution skills.
• Familiarity with property management systems and basic computer applications.
• Ability to work independently and as part of a team.
• Flexibility to work weekends, holidays, and varying shifts.

Responsibilities

• Greet guests warmly and professionally during arrival and departure.
• Check-in and check-out using the property management system.
• Communicate clearly with guests to anticipate needs and resolve requests.
• Provide information on hotel amenities, services, dining options, and local attractions.
• Process room assignments, upgrades, rate changes, and special requests.
• Handle cash, credit card transactions, and billing inquiries.
• Respond to guest inquiries via phone, email, and in person.
• Maintain accurate guest records and ensure confidentiality.
• Coordinate with housekeeping, bell services, concierge, and maintenance.
• Resolve concerns with empathy and escalate when needed.
• Maintain front desk and lobby appearance.
• Follow security, privacy, and emergency procedures.
• Adhere to health, safety, and sanitation regulations.
• Support sustainability initiatives.

Skills

Front desk

Luxury hotel

Communication

Multitasking

Conflict resolution

Customer service

Phone etiquette

Teamwork

Discretion

Tools

Property management system

Job description

Coury Hospitality seeks a Front Desk Agent for its luxury boutique property in Dallas, TX. You will deliver an elevated arrival and departure experience, greet guests warmly, and manage check-in/check-out using the property management system while maintaining guest records with discretion.

You will respond to inquiries via phone, email, and in person, coordinate with housekeeping and other teams, handle transactions accurately, and uphold security, safety, and sustainability standards in a