Overnight Front Desk Concierge | Luxury Guest Experience

Rosewood Hotel Group; Dallas (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

Retirement benefits

Paid time off

Complimentary room nights

Learning and development opportunities

Global career opportunities

Industry-leading paid parental leave

Job summary

Rosewood Hotel Group in Dallas seeks an Overnight Front Desk Agent to provide personalized service during the overnight shift. You will manage arrivals/departures, respond to guest requests, and support hotel operations to uphold the highest standards of service.

You will collaborate across Front Office, Housekeeping and other departments, handle cashiering and guest accounts, and ensure accurate records while maintaining a welcoming atmosphere for all guests.

Qualifications

• Experience in Front Desk, guest services, hospitality or customer service.
• Fluent English communication is required; additional languages are a plus.
• Organized, detail-oriented and able to multitask in a luxury setting.
• Familiarity with Microsoft Office and hospitality systems.

Responsibilities

• Greet and check in/out guests efficiently and accurately.
• Anticipate guest needs and provide personalized service.
• Resolve guest concerns with professional judgment while maintaining guest satisfaction.
• Maintain knowledge of hotel services, inventory, rates, promotions, and daily operations.
• Coordinate with Housekeeping, Bell Services and other departments for smooth overnight operations.
• Manage cashiering, guest accounts, payments, and end-of-shift reporting.
• Monitor Front Desk areas for cleanliness and presentation; ensure service standards.

Skills

Front Desk

Guest Services

Hospitality

Customer Service

English proficiency

MS Office / PMS & POS

Team player

Detail-oriented

Stamina for shift work

Tools

Property Management System (PMS)

Point-of-Sale (POS)

Job description

Rosewood Hotel Group in Dallas seeks an Overnight Front Desk Agent to provide personalized service during the overnight shift. You will manage arrivals/departures, respond to guest requests, and support hotel operations to uphold the highest standards of service.

You will collaborate across Front Office, Housekeeping and other departments, handle cashiering and guest accounts, and ensure accurate records while maintaining a welcoming atmosphere for all guests.