Guest Experience Agent — Front Desk Specialist

Sheraton Los Angeles Gateway; Los Angeles (CA); On-site; USD 25,000 - 32,000; Full time

Job summary

Sheraton Los Angeles Gateway is seeking a friendly and professional Front Desk Associate to welcome guests, handle check-in/check-out, and provide information about local services. You will be the first point of contact, ensuring a smooth arrival and a memorable stay.

This role requires strong communication, cash handling, and multitasking on busy lobby shifts, including nights, weekends, and holidays. Experience in hotel front desk and knowledge of Los Angeles area are preferred.

Qualifications

• Front desk experience in hospitality or hotel setting.
• Excellent communication and guest service skills.
• Ability to work nights, weekends, and holidays.

Responsibilities

• Welcome guests in a friendly, prompt and professional manner.
• Perform 80% shifts on the Lobby Floor.
• Provide warm, knowledgeable assistance to ensure a memorable experience.
• Assist Concierge and Bell staff with reservations, transportation, and referrals.
• Register guests, issue keys, and answer phones courteously.
• Upsell rooms to maximise revenue.
• Process cash and card transactions accurately and balance cash.
• Handle guest safes and secure deposits.
• Communicate guest requests to management for follow-up.
• Respond to complaints with service recovery gestures.
• Promote teamwork and quality service across departments.
• Perform other duties to meet Sheraton Brand standards.

Skills

Customer service

Hospitality

Communication

Education

High School diploma or equivalent

Tools

Property management systems

Job description

Sheraton Los Angeles Gateway is seeking a friendly and professional Front Desk Associate to welcome guests, handle check-in/check-out, and provide information about local services. You will be the first point of contact, ensuring a smooth arrival and a memorable stay.

This role requires strong communication, cash handling, and multitasking on busy lobby shifts, including nights, weekends, and holidays. Experience in hotel front desk and knowledge of Los Angeles area are preferred.