Front Office Supervisor - Luxury Hotel Guest Experience

The Ritz-Carlton Hotel Company, L.L.C.; Los Angeles (CA); On-site; USD 71,000 - 86,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Los Angeles is seeking a Front Office/Guest Services Manager to support the Front Office Manager in administering daily operations, supervising Bell/Door Staff, Switchboard, and Guest Services/Front Desk.

You will ensure efficient check-in/check-out processes, guest satisfaction, and department financial performance. Responsibilities include leading staff, guiding service quality, addressing inquiries and complaints, and collaborating to improve

Qualifications

• Requires high school diploma or GED with 2+ years in guest services/front desk or related area.
• Alternatively, a 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Assist the Front Office Manager in administering front office functions.
• Supervise Bell/Door Staff, Switchboard and Guest Services/Front Desk.
• Direct and work with managers and employees to ensure efficient check-in/out.
• Aim to maximize department financial performance and guest satisfaction.
• Lead day-to-day operations and maintain open communication with staff.

Skills

Leadership

Communication

Guest services

Staff supervision

Financial decision making

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

The Ritz-Carlton Hotel Company, L.L.C. in Los Angeles is seeking a Front Office/Guest Services Manager to support the Front Office Manager in administering daily operations, supervising Bell/Door Staff, Switchboard, and Guest Services/Front Desk.

You will ensure efficient check-in/check-out processes, guest satisfaction, and department financial performance. Responsibilities include leading staff, guiding service quality, addressing inquiries and complaints, and collaborating to improve