Guest Experience Specialist — Front Desk

Century Park Hotel LA; Los Angeles (CA); Presencial; USD 34.000 - 52.000; Jornada completa

Descripción de la vacante

Century Park Hotel LA in Los Angeles is seeking a Front Desk Agent to welcome guests and manage check-in/check-out processes, ensuring a smooth arrival and departure experience. You will greet guests, handle reservations, maintain guest records, and coordinate with housekeeping and management to uphold high service standards.

As the first point of contact, you will deliver outstanding service, handle inquiries, and process payments with accuracy and professionalism.

Formación

• Excellent communication and customer service skills.
• Prior front desk or hospitality experience preferred.
• Familiarity with hotel PMS systems is a plus.

Responsabilidades

• Greet guests, process check-ins/outs, and answer inquiries
• Handle reservations and guest requests efficiently
• Maintain accurate guest records and payments
• Communicate with housekeeping, maintenance, and management to ensure guest satisfaction

Conocimientos

Communication skills

Customer service

Herramientas

Hotel PMS

Descripción del empleo

Century Park Hotel LA in Los Angeles is seeking a Front Desk Agent to welcome guests and manage check-in/check-out processes, ensuring a smooth arrival and departure experience. You will greet guests, handle reservations, maintain guest records, and coordinate with housekeeping and management to uphold high service standards.

As the first point of contact, you will deliver outstanding service, handle inquiries, and process payments with accuracy and professionalism.