Luxury Event Services Manager

Fairmont; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Fairmont Austin, a premier luxury hotel, seeks an experienced Associate Event Sales & Services professional to drive guest room and meeting space sales, develop new business, and maintain strong client relationships. You will coordinate cross-departmental needs to ensure flawless event execution and guest satisfaction.

Reporting to the Director or Associate Event Sales & Services, you will manage CRM activities, review contracts, and help deliver exceptional service for high-end groups.

Qualifications

• Hospitality degree or equivalent; customer-focused luxury service.
• Experience in sales, event planning, and hotel operations.
• Knowledge of Opera Cloud and CRM systems.
• Excellent communication and attention to detail.
• Ability to build relationships with guests and clients.

Responsibilities

• Consistently provide professional, friendly, and engaging service to all internal and external customers.
• Maintain positive relationships with guests, clients, vendors, colleagues, and the global sales network.
• Actively solicit and sell guest rooms and meeting space to small groups, ensuring quarterly and annual sales goals are achieved.
• Develop new business opportunities, engage prospective clients, maintain existing accounts, and encourage repeat business.
• Maintain accurate account, contact, sales activity, and business details in the appropriate CRM and sales software applications.
• Assume Conference Services responsibilities for groups arriving within 30 days of booking or arrival, as applicable.
• Confirm, review, and coordinate all event and function details to ensure contractual requirements and client expectations are met.
• Obtain group rooming lists, coordinate reservation details, and request deposits in accordance with established policies.
• Conduct pre-convention meetings as required to review event logistics, operational requirements, and client expectations.
• Collaborate closely with the Culinary, Front Office, and other operational departments to communicate group requirements and ensure seamless event execution.
• Meet with clients prior to departure to confirm that all contracted services and event details have been delivered to their satisfaction and to identify opportunities for future business.
• Follow all departmental policies, procedures, and service standards.
• Comply with all health, safety, and security policies and procedures.
• Perform other duties and responsibilities as assigned.

Skills

Guest relations

Sales experience

Event planning

Customer service

Interpersonal skills

Education

Hospitality Management Degree

Tools

Opera Cloud

Microsoft Office

Social Tables

Job description

Fairmont Austin, a premier luxury hotel, seeks an experienced Associate Event Sales & Services professional to drive guest room and meeting space sales, develop new business, and maintain strong client relationships. You will coordinate cross-departmental needs to ensure flawless event execution and guest satisfaction.

Reporting to the Director or Associate Event Sales & Services, you will manage CRM activities, review contracts, and help deliver exceptional service for high-end groups.