Luxury Banquet Captain: Lead VIP Events & Teams

Fairmont Hotels & Resorts; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Shift meal

Discounted hotel rates

Educational programs

Learning & development

CSR initiatives

Job summary

Fairmont Austin is seeking an experienced Banquet Supervisor to lead and support banquet teams for high-profile events and weddings in a luxury hotel setting. You will ensure flawless service, VIP readiness, and compliant operations across banquet spaces, bars, buffets, and room setups.

As part of a dynamic team, you will coordinate with Culinary, Stewarding, Convention Services, Sales, and Engineering to deliver exceptional guest experiences and maintain Ritz-like standards.

Qualifications

• POS experience preferred.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively as part of a team.
• Focus on guest needs, remaining calm and courteous.

Responsibilities

• Supervise banquet and event operations to ensure seamless execution and exceptional guest experiences.
• Lead and support banquet servers, bartenders, housepersons, and event teams during service.
• Conduct pre-shift meetings and communicate event details, BEOs, timelines, VIP requirements, and service expectations.
• Ensure event spaces, service stations, bars, buffets, and room setups meet hotel standards and client specifications.
• Monitor food and beverage service quality, timing, presentation, and guest satisfaction, assisting with service as needed.
• Respond to guest requests, resolve service concerns, and support service recovery.
• Coordinate with Culinary, Stewarding, Convention Services, Sales, Engineering, and other departments for efficient event execution.
• Oversee event setup, breakdown, room resets, and transitions between functions.
• Ensure compliance with food safety, sanitation, workplace safety, and responsible alcohol service standards.
• Assist with team training, coaching, onboarding, and performance support.
• Monitor supplies, equipment, inventory, cleanliness, and presentation standards.
• Support VIP functions, weddings, conferences, rooftop events, and large-scale hotel activations.
• Maintain professional communication, leadership presence, and luxury hospitality standards.
• Perform additional duties as assigned to support banquet and hotel operations.

Skills

POS experience

Communication skills

Organizational skills

Interpersonal skills

Problem solving

Teamwork

Under pressure

Education

TABC Certification

Texas Food Handlers Certification

University/College degree asset

Tools

Point of Sale systems

Job description

Fairmont Austin is seeking an experienced Banquet Supervisor to lead and support banquet teams for high-profile events and weddings in a luxury hotel setting. You will ensure flawless service, VIP readiness, and compliant operations across banquet spaces, bars, buffets, and room setups.

As part of a dynamic team, you will coordinate with Culinary, Stewarding, Convention Services, Sales, and Engineering to deliver exceptional guest experiences and maintain Ritz-like standards.