Luxury Venue Manager: Lead Guest Experience

Accorhotel; Austin (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental and Vision Insurance

401K

Complimentary shift meal

Employee benefit card with discounted


Learning programs

Opportunities for growth

CSR initiatives

Job summary

Accor invites a Venue Manager to steer our Austin property’s guest experience, driving service excellence and revenue-generating initiatives. You will lead daily operations, champion team development, and ensure financial and service targets are met with a guest-first approach.

Join a passionate team at Fairmont Austin within the Accor family, where growth, learning, and a CSR mindset are valued as you elevate hospitality standards across the venue.

Qualifications

• Experience leading a service-focused team in hospitality.
• Proven ability to build and maintain relationships with stakeholders.
• Excellent communication and networking skills.
• Lead by example to foster a high-performance team culture.

Responsibilities

• Lead day-to-day operations of the department while upholding service standards.
• Develop and implement promotional programs to increase revenue.
• Conduct monthly departmental meetings and monitor budgets and expenses.
• Ensure department achieves financial and operational targets.
• Recruit, train, and develop colleagues for growth and succession.
• Maintain safety policies and department procedures.

Skills

Service mindset

Leadership experience

Guest relations

Team development

Job description

Accor invites a Venue Manager to steer our Austin property’s guest experience, driving service excellence and revenue-generating initiatives. You will lead daily operations, champion team development, and ensure financial and service targets are met with a guest-first approach.

Join a passionate team at Fairmont Austin within the Accor family, where growth, learning, and a CSR mindset are valued as you elevate hospitality standards across the venue.