Luxury Event Services Coordinator

AccorHotel; Austin (TX); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental and Vision Insurance,

401k

Complimentary shift meal

Employee benefit card offeringdiscount

Job summary

Fairmont Austin, a premier luxury hotel, seeks an Event Services Coordinator to manage daily operations and provide admin support to Event Directors and Service Managers. The role focuses on professional client service, contract documentation, and cross-department coordination in a fast-paced environment.

Key duties include handling inquiries, preparing schedules and BEOs, maintaining systems, and producing reports while upholding the property’s presentation standards and brand experience.

Qualifications

• Advanced interpersonal and written communication skills with professional correspondence.
• Ability to manage multiple priorities and workloads in a high-pressure environment.
• Maintaining confidentiality and handling sensitive information with discretion.
• Experience with hospitality management software (Opera, Social Tables, Excel).

Responsibilities

• Answer and manage incoming calls with timely, professional responses.
• Prepare contracts, proposals, reports, BEOs, and event schedules.
• Administer information systems including menu input and templates.
• Generate daily/weekly/monthly reports for the Event Services team.
• Coordinate site inspections, tastings, and internal communications with departments.
• Provide client support in absence of Event Services Manager.
• Ensure event spaces reflect luxury brand presentation standards.
• Facilitate communication between Banquets, Culinary, Rooms, and operations.
• Provide administrative support across the Event Services Team.
• Carry out other duties as assigned.

Skills

Interpersonal communication

Written communication

Multitasking

Confidentiality

Tools

Opera PMS

Social Tables

Microsoft Excel

Job description

Fairmont Austin, a premier luxury hotel, seeks an Event Services Coordinator to manage daily operations and provide admin support to Event Directors and Service Managers. The role focuses on professional client service, contract documentation, and cross-department coordination in a fast-paced environment.

Key duties include handling inquiries, preparing schedules and BEOs, maintaining systems, and producing reports while upholding the property’s presentation standards and brand experience.