Luxury Downtown Front Desk Supervisor — Guest Experience Leader

Ascent Hospitality; Birmingham (AL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive Pay

Benefits Package

401(k) Match

Paid Time Off

Insurance Options

Team Discounts

Recognition Programs

Career Growth

Supportive Culture

Downtown Environment

Job summary

Ascent Hospitality is seeking a Front Desk Supervisor for The Elyton Hotel in downtown Birmingham, AL. You’ll lead the Front Desk team, supervise check-in/check-out, and ensure guests receive friendly, professional service.

You’ll collaborate with hotel leadership and other departments to resolve concerns, uphold standards, and deliver a welcoming guest experience across shifts.

Competitive pay and strong career growth await in a collaborative hotel environment.

Qualifications

• Front Desk or guest-service experience; supervisory background.
• Strong communication and guest-service skills.
• Ability to lead, coach, and support a team in a fast-paced setting.
• Professional, approachable, guest-focused demeanor.
• Attention to detail with multi-priority management.
• Experience with hotel systems, reservation software, and POS.
• Dependable, flexible, and accountable.
• Willing to work evenings, weekends, and holidays.
• Hospitality or related education preferred.

Responsibilities

• Supervise Front Desk operations during shifts and ensure consistent guest service.
• Welcome guests, assist with check-in/check-out, and address questions.
• Lead by example and support Front Desk team during shifts.
• Assist with training, coaching, and onboarding Front Desk staff.
• Help prepare team schedules and cover shifts as needed.
• Respond to guest concerns promptly and escalate when needed.
• Coordinate with Housekeeping, Maintenance, F&B to meet guest needs.
• Monitor room status, arrivals, departures, and special requests.
• Assist with cash handling, payments, and shift closings.
• Review reservations for accuracy and update per hotel procedures.
• Communicate shift information and operational needs to leadership.
• Maintain a clean Front Desk area.
• Follow hotel standards, policies, and safety procedures.
• Perform other duties as assigned.

Skills

Front Desk

Guest Service

Supervisory Experience

Team Leadership

Education

Hospitality Education

Business Education

Tools

Reservation Software

POS Systems

Hotel Systems

Job description

Ascent Hospitality is seeking a Front Desk Supervisor for The Elyton Hotel in downtown Birmingham, AL. You’ll lead the Front Desk team, supervise check-in/check-out, and ensure guests receive friendly, professional service.

You’ll collaborate with hotel leadership and other departments to resolve concerns, uphold standards, and deliver a welcoming guest experience across shifts.

Competitive pay and strong career growth await in a collaborative hotel environment.