Hotel Front Desk Supervisor

Ascent Hospitality; Birmingham (AL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive Pay

Benefits Package

401(k) Match

Paid Time Off

Insurance Options

Team Discounts

Recognition Programs

Career Growth

Supportive Culture

Downtown Environment

Job summary

Ascent Hospitality is seeking a Front Desk Supervisor for The Elyton Hotel in downtown Birmingham, AL. You’ll lead the Front Desk team, supervise check-in/check-out, and ensure guests receive friendly, professional service.

You’ll collaborate with hotel leadership and other departments to resolve concerns, uphold standards, and deliver a welcoming guest experience across shifts.

Competitive pay and strong career growth await in a collaborative hotel environment.

Qualifications

• Front Desk or guest-service experience; supervisory background.
• Strong communication and guest-service skills.
• Ability to lead, coach, and support a team in a fast-paced setting.
• Professional, approachable, guest-focused demeanor.
• Attention to detail with multi-priority management.
• Experience with hotel systems, reservation software, and POS.
• Dependable, flexible, and accountable.
• Willing to work evenings, weekends, and holidays.
• Hospitality or related education preferred.

Responsibilities

• Supervise Front Desk operations during shifts and ensure consistent guest service.
• Welcome guests, assist with check-in/check-out, and address questions.
• Lead by example and support Front Desk team during shifts.
• Assist with training, coaching, and onboarding Front Desk staff.
• Help prepare team schedules and cover shifts as needed.
• Respond to guest concerns promptly and escalate when needed.
• Coordinate with Housekeeping, Maintenance, F&B to meet guest needs.
• Monitor room status, arrivals, departures, and special requests.
• Assist with cash handling, payments, and shift closings.
• Review reservations for accuracy and update per hotel procedures.
• Communicate shift information and operational needs to leadership.
• Maintain a clean Front Desk area.
• Follow hotel standards, policies, and safety procedures.
• Perform other duties as assigned.

Skills

Front Desk

Guest Service

Supervisory Experience

Team Leadership

Education

Hospitality Education

Business Education

Tools

Reservation Software

POS Systems

Hotel Systems

Job description

Position/Role: Front Desk Supervisor

Location: The Elyton Hotel, Downtown Birmingham, AL

Pay Range: $18–$20 per hour

(Compensation Is Commensurate With Experience, Qualifications, And Overall Background.)

Lead the Team. Welcome Every Guest. Make Every Stay Memorable.

Join Ascent Hospitality and help deliver exceptional guest experiences at The Elyton Hotel in downtown Birmingham!

Ascent Hospitality owns and operates a portfolio of hotels across Alabama, Indiana, Georgia, Mississippi, and Tennessee. We are committed to creating great guest experiences while helping our team members learn, grow, and build careers in hospitality.

About the Role:

Ascent Hospitality is seeking a guest-focused, dependable Front Desk Supervisor to support the daily operations of the Front Desk at The Elyton Hotel.

In this role, you’ll help lead the Front Desk team, support smooth check-in and check-out experiences, and ensure guests receive friendly, professional service. You’ll work closely with hotel leadership and other departments to resolve concerns, communicate guest needs, and maintain consistent operating standards.

Employee Perks & Benefits:

• Competitive Hourly Pay
• Comprehensive Benefits Package
• 401(k) with Employer Match
• Paid Time Off & Holiday Pay
• Insurance Plan Options
• Hotel Team Member Discounts
• Employee Recognition & Appreciation Programs
• Career Growth & Advancement Opportunities
• Supportive Team Culture
• Engaging Downtown Hotel Environment

What You Will Do:

• Supervise Front Desk operations during assigned shifts and help ensure consistent guest service.
• Welcome guests, assist with check-in and check-out, and help address questions and requests.
• Lead by example and support Front Desk team members throughout the shift.
• Assist with training, coaching, and onboarding Front Desk team members.
• Help prepare team schedules and coordinate shift coverage as assigned.
• Respond to guest concerns promptly and professionally, escalating issues when needed.
• Coordinate with Housekeeping, Maintenance, Food & Beverage, and other departments to meet guest needs.
• Monitor room status, arrivals, departures, and special requests to support smooth operations.
• Assist with accurate cash handling, payment processing, and shift closing procedures.
• Review reservations and guest information for accuracy and follow hotel procedures for updates.
• Communicate important shift information, guest concerns, and operational needs to hotel leadership.
• Help maintain a clean, organized, and welcoming Front Desk area.
• Follow hotel standards, company policies, and applicable safety and security procedures.
• Perform other related duties as assigned.

What We Are Looking For:

• Previous hotel Front Desk or guest-service experience required; supervisory experience preferred.
• Strong communication, customer-service, and problem-solving skills.
• Ability to lead, coach, and support team members in a fast-paced environment.
• Professional, approachable, and guest-focused manner.
• Strong attention to detail and ability to manage multiple priorities.
• Comfort using hotel systems, reservation software, point-of-sale systems, and standard office technology.
• Dependability, flexibility, and a strong sense of accountability.
• Ability to work varied shifts, including evenings, weekends, and holidays, as business needs require.
• Hospitality, business, or related education preferred.

Ready to Make a Difference?

If you’re a service-minded hospitality professional who enjoys supporting a team and helping guests feel welcome, we’d love to have you join the Front Desk team at The Elyton Hotel.

Join Ascent Hospitality and become part of a team where your work truly makes a difference!

Ascent Hospitality is an Equal Opportunity Employer (EEO).