Luxury Design Sales Specialist

Havenly Brands (Havenly, Interior Define, Burrow, The Citizenry, The Inside, and St. Frank); New York (NY); On-site; USD 40,000 - 41,000; Full time

Benefits offered by this job

PTO

Health benefits (medical, dental, vis

401K

Company equity

Employee discounts across Havenly品牌

Job summary

The Citizenry in New York’s Soho studio is seeking a Sales-driven Design Expert to deliver a high-end, personalized client experience while driving sales growth across retail and trade clients. You’ll style homes for walk-in and appointment clients, build lasting relationships with interior designers and trade partners, and own every sale from first conversation to delivery.

If you’re passionate about design and craftsmanship, thrive in a fast-paced environment, and love exceeding sales goals,

Qualifications

• Sales experience in luxury, specialty retail, furniture, or home decor with a track record of meeting/exceeding targets.
• Experience selling to or working with interior designers and trade clients preferred.
• Background in interior design or home furnishings; able to create mood boards and floor plans.
• Customer-centric, creating memorable experiences that turn first-time shoppers into loyal clients.
• Team player who helps the studio hit goals while driving personal sales.
• Organized and efficient, managing multiple clients/projects and timelines.
• Tech-savvy with Shopify POS, CRM tools, Canva, floor planning software, and Google Suite.
• Passionate about design and craftsmanship and the makers behind the product.

Responsibilities

• Achieve Sales Targets: meet/exceed monthly sales goals and KPIs with exceptional service and product knowledge.
• Client Consultations: in-store and virtual guidance on furniture, decor, rugs, and styling.
• Lead the Sales Process: manage client journey from inquiry to purchase to post-delivery follow-up.
• Quotes and Orders in Shopify: build quotes, draft orders, process POS, keep orders tracked to you/studio.
• Clienteling: maintain client book, log CRM activity, engage on launches/restocks/events.
• Product Expertise: master collections and artisan stories, stay updated on launches.
• Spatial Planning and Mood Boards: assist with floor plans and mood boards; 2D/3D design software a plus.
• Studio Standards: keep floor/stockroom organized, assist opening/closing, inventory procedures.
• Market Engagement: act as brand ambassador in New York City, build local community.

Skills

Sales

Luxury retail

Trade experience

Interior design

Mood boards

Floor plans

Shopify POS

CRM tools

Canva

Google Suite

Tools

Shopify POS

CRM

Canva

Floor planning software

Google Workspace

Job description

The Citizenry in New York’s Soho studio is seeking a Sales-driven Design Expert to deliver a high-end, personalized client experience while driving sales growth across retail and trade clients. You’ll style homes for walk-in and appointment clients, build lasting relationships with interior designers and trade partners, and own every sale from first conversation to delivery.

If you’re passionate about design and craftsmanship, thrive in a fast-paced environment, and love exceeding sales goals,