Luxury CX Associate - French-speaking, Remote

RH; Corte Madera (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

RH is seeking a Customer Experience Associate in Corte Madera, CA. The role focuses on delivering exceptional service and a luxury experience, removing obstacles, and empowering the right choices for customers.

Requirements include 1+ years in customer service or luxury retail, fluent French, and a drive to exceed expectations. Flexibility to work evenings, weekends and holidays and the ability to work remotely are valued attributes.

Qualifications

• 1+ years of experience in customer service, luxury retail or hospitality.
• Fluency in French (written and spoken).
• Confidentiality and professionalism when dealing with high-end clients.
• Strong communication and relationship-building abilities.
• Willingness to work a flexible schedule, including evenings, weekends and holidays.
• Ability to work productively in a remote-capable environment.

Responsibilities

• Live RH vision, values and beliefs daily.
• Represent RH with polished communication and appearance.
• Identify customer needs and connect with best associates to deliver exceptional service.
• Collaborate with cross-functional partners to exceed customer expectations.
• Build brand loyalty and revenue through product knowledge and processes.

Skills

Customer service

Luxury retail

Hospitality

French language

Tools

Salesforce

Mac OS

Microsoft Office

Google Applications

Job description

RH is seeking a Customer Experience Associate in Corte Madera, CA. The role focuses on delivering exceptional service and a luxury experience, removing obstacles, and empowering the right choices for customers.

Requirements include 1+ years in customer service or luxury retail, fluent French, and a drive to exceed expectations. Flexibility to work evenings, weekends and holidays and the ability to work remotely are valued attributes.