Luxury Customer Experience Specialist

RH; San Francisco (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

RH is seeking a Customer Experience Associate in San Francisco to deliver a luxury service experience. You will engage with customers, understand their needs, and connect them with the best RH offerings while upholding brand standards.

The role requires 1+ years in customer service within luxury retail or high-end furnishings, polished communication, and the ability to manage multiple priorities, including evenings and weekends.

Qualifications

• 1+ years of experience in Customer Service, high-end furniture, and luxury retail preferred.
• Poise and confidence to interact with high-end customers while maintaining confidentiality.
• People and relationship-driven.
• Driven to deliver first-class service and exceed customer expectations.
• Ability to recognize and respond to multiple priorities.
• Excellent verbal and written communication skills.
• Commitment to Quality with exceptional attention to detail.

Responsibilities

• Live Our Vision, Values, and Beliefs every day.
• Represent the RH brand through polished communication, personal appearance and professionalism.
• Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations.
• Collaborate with cross-functional partners and Leaders to ensure the customer's needs are met and exceeded.
• Build brand loyalty and revenue by being well-versed in RH product offerings, processes, and systems.
• Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships.
• Qualify and educate potential design customers on services offered by RH Interior Design.

Skills

Customer service

Communication skills

Relationship-building

Problem-solving

Multitasking

Professionalism

Attention to detail

Tools

Mac OS

Salesforce

Microsoft Office

Google Applications

Job description

RH is seeking a Customer Experience Associate in San Francisco to deliver a luxury service experience. You will engage with customers, understand their needs, and connect them with the best RH offerings while upholding brand standards.

The role requires 1+ years in customer service within luxury retail or high-end furnishings, polished communication, and the ability to manage multiple priorities, including evenings and weekends.