French-Speaking Luxury Customer Experience Associate

RH; Corte Madera (CA); On-site; Full time

Job description

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to do the right thing. This role is ideal for a polished individual with a passion for service, design, and home furnishings.

Responsibilities

• Live the company's vision, values, and beliefs every day.
• Represent the brand through polished communication, personal appearance, and professionalism.
• Engage with customers to identify their needs and partner them with the best associates to deliver unparalleled service and exceed expectations.
• Collaborate with cross‑functional partners and leaders to ensure customer needs are not only met but also exceeded.
• Build brand loyalty and revenue by being well‑versed in product offerings, processes, and systems.
• Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships.
• Qualify and educate potential design customers on services offered by the interior design division.

Requirements

• 1+ years of experience in customer service, high‑end furniture, and luxury retail preferred.
• Poise and confidence to interact with high‑end customers while maintaining confidentiality.
• Relationship‑driven and people‑focused.
• Driven to deliver first‑class service and exceed customer expectations.
• Ability to recognize and respond to multiple priorities.
• Exceptional analytical, problem‑solving, and decision‑making skills.
• Strategic, highly organized, and results‑oriented.
• Excellent verbal and written communication skills.
• Commitment to quality with exceptional attention to detail.
• Proficiency with Mac OS, iOS devices, Microsoft Office, Salesforce, and Google applications.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.

Physical Requirements

• Ability to travel to the nearest gallery as needed.