RH | Customer Experience Associate French Speaker

RH; Corte Madera (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

RH is seeking a Customer Experience Associate in Corte Madera, CA. The role focuses on delivering exceptional service and a luxury experience, removing obstacles, and empowering the right choices for customers.

Requirements include 1+ years in customer service or luxury retail, fluent French, and a drive to exceed expectations. Flexibility to work evenings, weekends and holidays and the ability to work remotely are valued attributes.

Qualifications

• 1+ years of experience in customer service, luxury retail or hospitality.
• Fluency in French (written and spoken).
• Confidentiality and professionalism when dealing with high-end clients.
• Strong communication and relationship-building abilities.
• Willingness to work a flexible schedule, including evenings, weekends and holidays.
• Ability to work productively in a remote-capable environment.

Responsibilities

• Live RH vision, values and beliefs daily.
• Represent RH with polished communication and appearance.
• Identify customer needs and connect with best associates to deliver exceptional service.
• Collaborate with cross-functional partners to exceed customer expectations.
• Build brand loyalty and revenue through product knowledge and processes.

Skills

Customer service

Luxury retail

Hospitality

French language

Tools

Salesforce

Mac OS

Microsoft Office

Google Applications

Job description

RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative, and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined, and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings.

YOUR RESPONSIBILITIES

• Live Our Vision, Values, and Beliefs every day
• Represent the RH brand through polished communication, personal appearance, and professionalism
• Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
• Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded
• Build brand loyalty and revenue by being well-versed in RH product offerings, processes, and systems

OUR REQUIREMENTS

• 1+ years of experience in Customer Service, luxury retail, and hospitality preferred
• Fluency in French, Written and Verbal
• Poise and confidence to interact with high-end customers while maintaining confidentiality
• People and relationship-driven
• Driven to deliver first-class service and exceed customer expectations
• Ability to recognize and respond to multiple priorities
• Exceptional analytical, problem-solving, and decision-making skills
• Strategic, highly organized, and results-oriented
• Excellent verbal and written communication skills
• Commitment to Quality with exceptional attention to detail
• Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce, and Google Applications
• Willingness to work a flexible schedule, including evenings, weekends and holidays
• Ability to be productive working remotely

About Us

RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.