Luxury Customer Experience Lead

The RealReal, Inc.; Palo Alto (CA); Sur place; USD 36 000 - 41 000; Plein temps

Avantages offerts par ce poste

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental, Vision & Commuter

Paid Parental Leave

9 Paid Company Holidays

18 PTO Days

Résumé du poste

The RealReal, Inc. in Palo Alto is seeking a Customer Experience Lead to drive exceptional service, support consignments, and lead sales on the floor. You will coach associates, motivate the team, and engage customers to exceed goals in a fast-paced store environment.

This full-time, onsite role emphasizes customer obsession, process excellence, and brand integrity while supporting daily store tasks and opening/closing procedures for a thriving luxury resale operation.

Qualifications

• 2+ years retail experience in a customer- or business-facing role.
• Ability to work flexible hours including holidays, evenings and weekends.
• Dedication to delivering an elevated experience to both customers and employees.
• Ability to problem solve to meet customer needs.
• Professional, friendly demeanor representing the TRR brand with integrity.

Responsabilités

• Educate customers on The RealReal's mission of sustainable fashion and business model.
• Drive sales through customer engagement, suggestive selling, and product knowledge.
• Explain consignor process and set proper expectations at drop-off.
• Review and process items for shipment, cataloging and TRR quality standards.
• Ensure product is handled to the highest quality standards.
• Provide high level service while navigating multiple customer journeys.
• Build brand loyalty by delivering best in class customer experience.
• Outreach daily to existing customers to drive store traffic.
• Support consignor relations issues and opening/closing procedures.
• Assist with daily store tasks like replenishing supplies and merchandise.

Connaissances

Retail experience

Flexible hours

Customer focus

Problem solving

Professional demeanor

Feedback receptiveness

Ambiguity tolerance

Time management

Fast-paced work

Outils

Google Suite

Salesforce

Mac iOS

Description du poste

The RealReal, Inc. in Palo Alto is seeking a Customer Experience Lead to drive exceptional service, support consignments, and lead sales on the floor. You will coach associates, motivate the team, and engage customers to exceed goals in a fast-paced store environment.

This full-time, onsite role emphasizes customer obsession, process excellence, and brand integrity while supporting daily store tasks and opening/closing procedures for a thriving luxury resale operation.