Sustainable Luxury Retail Experience Lead

The RealReal, Inc.; Greenwich (CT); Presencial; USD 29.000 - 34.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Monthly bonus

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental, Vision & Commuter

Paid Parental Leave

9 Paid Company Holidays

PTO

Descripción de la vacante

The RealReal, Inc. is seeking a Customer Experience Specialist for our Greenwich, CT store to deliver exceptional service, drive sales, and support consignor relationships in a fast-paced, luxury resale environment.

This role requires 1+ year retail experience, flexibility for evenings/weekends, and a passion for sustainable fashion. You will educate buyers and consignors on circular commerce while upholding brand standards.

Formación

• 1+ years retail experience in a customer or business-facing position.
• Ability to work flexible hours to meet the needs of the business including holidays, evenings and weekends.
• Dedication to delivering an elevated experience to both customers and employees.
• Ability to problem solve to meet customer needs.
• Positive, friendly demeanor representing the TRR brand with integrity and professionalism at all times.
• Receptiveness to feedback to improve performance; ability to remain objective when reviewing own performance levels; does not settle for good and pushes for great performance.
• Remain calm and professional in the 'grey areas' of retail, using creative partnerships to turn challenging moments into positive client outcomes.
• Strong organizational and time management skills; ability to balance competing priorities without showing stress or frustration.
• Previous luxury/consignment retail experience
• Proficiency with Google Suite and Salesforce
• Experience using Mac iOS operating system

Responsabilidades

• Drive Revenue: Actively engage with customers through suggestive selling and deep product knowledge to exceed daily sales goals.
• Proactive Outreach: Perform daily outreach to drive consistent traffic and repeat business.
• Mission-Driven Education: Educate buyers and consignors on The RealReal’s circular economy.
• Inbound Strategy: Manage the consignment drop-off experience, setting clear expectations with consignors regarding our process and valuation.
• Quality Control: Review and catalog luxury items for shipment, ensuring standards are met.
• Relationship Management: Resolve consignor inquiries with a solution-oriented mindset to ensure long-term loyalty.
• Boutique Standards: Maintain a pristine floor environment through merchandising, replenishment, and brand aesthetics.
• Store Readiness: Support opening and closing procedures to keep the store client-ready.

Conocimientos

Retail experience

Customer facing

Sales orientation

Google Suite

Salesforce

Mac iOS

Herramientas

Google Suite

Salesforce

Mac iOS

Descripción del empleo

The RealReal, Inc. is seeking a Customer Experience Specialist for our Greenwich, CT store to deliver exceptional service, drive sales, and support consignor relationships in a fast-paced, luxury resale environment.

This role requires 1+ year retail experience, flexibility for evenings/weekends, and a passion for sustainable fashion. You will educate buyers and consignors on circular commerce while upholding brand standards.