Luxury Customer Concierge: Growth, Training & Bonuses

Hendrick Automotive Group; Center (IN); On-site; USD 42,000 - 47,000; Full time

Benefits offered by this job

Health benefits

Life insurance

401(k) with company match

Paid time off

Employee discounts on vehicle services

Job summary

Hendrick Automotive Group is seeking a Luxury Customer Concierge to be the first point of contact for customers of our luxury dealerships in Charlotte. You will handle inbound/outbound calls, texts, and emails with a focus on outstanding service.

This role offers a $20.00/hour base pay plus performance bonuses, with annual earnings potential of $42,000–$47,000. Training is provided, and growth certifications are rewarded as you advance within Hendrick University.

Qualifications

• Excellent verbal communication and professional phone presence.
• Able to multitask in a fast-paced, tech-enabled environment.
• Proficient with email and computer systems.
• Willingness to complete background check, MVR and pre-employment drug screen.

Responsibilities

• Provide concierge-level service via phone, text, and email for luxury dealership customers.
• Schedule service and sales appointments for luxury brands.
• Follow up on appointment outcomes to ensure a seamless customer experience.
• Log all customer interactions in the Dealership Management System.
• Collaborate with teammates to maintain a positive, supportive environment.
• Participate in training and development through Hendrick University.

Skills

Verbal communication

Phone etiquette

Multitasking

Email proficiency

Tech-enabled environment

Tools

CRM software

Job description

Hendrick Automotive Group is seeking a Luxury Customer Concierge to be the first point of contact for customers of our luxury dealerships in Charlotte. You will handle inbound/outbound calls, texts, and emails with a focus on outstanding service.

This role offers a $20.00/hour base pay plus performance bonuses, with annual earnings potential of $42,000–$47,000. Training is provided, and growth certifications are rewarded as you advance within Hendrick University.