Luxury Customer Service Representative

Hendrick Automotive Group; Center (IN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

12 Week Paid Training

Promotions from within

Industry Leading Benefits

Job summary

Hendrick Automotive Group's Luxury Customer Concierge Center in Charlotte is seeking a motivated individual to handle inbound and outbound communications for our luxury dealership network. You will schedule service and sales appointments while ensuring an exceptional customer experience.

This role requires strong communication, multitasking in a tech-enabled environment, and a positive, team-oriented attitude. Training is provided, with growth opportunities within the organization.

Qualifications

• Strong verbal communication and a warm, professional phone presence.
• Able to multitask in a fast-paced tech-enabled environment.
• Proficient with computers and email.
• Positive, competitive, and team-oriented attitude.
• Able to pass background check, MVR, and pre-employment drug screen.

Responsibilities

• Deliver concierge-level service via phone, text, and email.
• Schedule service and sales appointments for luxury dealerships.
• Follow up on appointment outcomes for a seamless customer experience.
• Log all interactions accurately in the Dealership Management System.
• Collaborate with teammates to maintain a positive team environment.
• Participate in ongoing training through Hendrick University.

Skills

Clear communication

Multitasking

Computer proficiency

Phone etiquette

Team oriented

Background check readiness

Tools

Dealership Management System

Job description

Business Development Center - HIC

Location: 6030 East Independence Blvd, Charlotte, North Carolina 28212

$20/hr + Monthly Performance Bonuses | Annual Earnings $42,000–$47,000

Ready to build a real career — not just work a job?

Join Hendrick Automotive Group's Luxury Customer Concierge Center, where you'll support some of the world's most prestigious automotive brands from our state‑of‑the‑art corporate facility in Charlotte.

• Built on a culture of People Development and Servant Leadership
• 12 Week Paid Training | We are invested in your success!
• Leadership Development | We promote primarily from within!
• Industry Leading Benefits (See Below)

What You'll Earn

• $20.00/hour base pay
• Monthly performance bonuses — your effort directly impacts your paycheck
• Additional bonuses for growth certifications and development milestones
• Annual earnings potential: $42,000–$47,000

Your Schedule

We operate multiple shifts to serve our customers, and schedules vary by team. All teammates should be available to work 5 days per week, Monday–Saturday, with shifts falling within a 7:30 am–6:00 pm window. Saturdays rotate — you'll work every other Saturday with a weekday off in exchange. Your specific shift will be confirmed during the hiring process.

What You'll Do

As a Luxury Customer Concierge, you'll be the first point of contact for customers of our luxury dealerships — handling inbound and outbound calls, texts, and emails with professionalism and care.

• Deliver exceptional concierge‑level service via phone, text, and email
• Schedule service and sales appointments for our luxury dealerships
• Follow up on appointment outcomes to ensure a seamless customer experienceLog all customer interactions accurately in our Dealership Management System
• Collaborate with teammates to maintain a positive, supportive team environment
• Participate in ongoing training and development through Hendrick University

What We're Looking For

• Strong verbal communication skills and a warm, professional phone presence
• Comfortable multitasking in a fast‑paced, tech‑enabled environment
• Computer and email proficiency
• A positive, competitive, and team‑oriented attitude
• Availability Monday–Saturday within the 7:30 am–6:00 pm window
• Must successfully complete a background check, MVR, and pre‑employment drug screen

What You'll Receive

Industry Leading Benefits

• Medical, dental, vision, and prescription coverage
• Basic life insurance + supplemental life, short‑and‑long‑term disability options
• 401(k) with company match
• Paid time off
• Employee Assistance Program
• Employee discounts on vehicle purchases, parts, and service
• Comprehensive employee recognition programs
• The Ricky Hendrick College Scholarship Program — available to eligible dependents of Hendrick employees

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. #CB

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.