Luxury Customer Concierge Specialist

Hendrick Automotive Group; Charlotte (NC); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Bonuses for Performance

Developmental Bonuses based on Growth and Tenure

Excellent Benefits

12 weeks of Paid Training

Growth and Development along an established career path

Management Opportunities

Medical and prescription coverage

401(k) with company match

Employee discounts on vehicle purchases

Paid-time-off

Job summary

A leading automotive company in Charlotte is seeking a Customer Concierge to provide exceptional service to clients. The role offers a solid hourly income of $20 plus bonuses, with potential annual earnings between $42,000 and $55,000. Candidates must have strong multitasking abilities, professionalism, and a friendly personality. The company promotes growth through a comprehensive training program and offers various employee benefits, including medical coverage and paid training.

Qualifications

• Must enjoy a competitive, fast-paced environment.
• Must submit to and successfully complete MVR, background check, and pre-employment drug test.

Responsibilities

• Provides professional concierge service to customers via inbound and outbound phone calls, text, and email.
• Accurately logs all customer interactions into Dealership Management System.
• Schedules appointments for customers to visit dealerships.
• Follows up on appointment outcomes.
• Works and communicates with teammates to promote a positive, inclusive, and supportive professional working environment.

Skills

Strong Multi-Tasking ability

Professionalism & Strong Work Ethic

Positive, upbeat, and friendly personality

Desire and drive for excellence

Job description

A leading automotive company in Charlotte is seeking a Customer Concierge to provide exceptional service to clients. The role offers a solid hourly income of $20 plus bonuses, with potential annual earnings between $42,000 and $55,000. Candidates must have strong multitasking abilities, professionalism, and a friendly personality. The company promotes growth through a comprehensive training program and offers various employee benefits, including medical coverage and paid training.