Customer Service/BDC Representative

Hendrick Automotive Group; Charlotte (NC); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Bonuses for Performance

Developmental Bonuses based on Growth and Tenure

Excellent Benefits

12 weeks of Paid Training

Growth and Development along an established career path

Management Opportunities

Medical and prescription coverage

401(k) with company match

Employee discounts on vehicle purchases

Paid-time-off

Job summary

A leading automotive company in Charlotte is seeking a Customer Concierge to provide exceptional service to clients. The role offers a solid hourly income of $20 plus bonuses, with potential annual earnings between $42,000 and $55,000. Candidates must have strong multitasking abilities, professionalism, and a friendly personality. The company promotes growth through a comprehensive training program and offers various employee benefits, including medical coverage and paid training.

Qualifications

• Must enjoy a competitive, fast-paced environment.
• Must submit to and successfully complete MVR, background check, and pre-employment drug test.

Responsibilities

• Provides professional concierge service to customers via inbound and outbound phone calls, text, and email.
• Accurately logs all customer interactions into Dealership Management System.
• Schedules appointments for customers to visit dealerships.
• Follows up on appointment outcomes.
• Works and communicates with teammates to promote a positive, inclusive, and supportive professional working environment.

Skills

Strong Multi-Tasking ability

Professionalism & Strong Work Ethic

Positive, upbeat, and friendly personality

Desire and drive for excellence

Job description

Are you looking to build a professional career with a company whose strong culture of Servant Leadership and People Development is dedicated to helping you reach your full potential?

Hendrick Automotive Group is seeking talented, driven individuals to join our Luxury Customer Concierge Center, supporting brands like BMW, Lexus, Mercedes-Benz, Audi, Land Rover, etc. Provide excellent service to our customers by phone, text, and email from our state of the art corporate facility in Charlotte!

Enjoy a solid hourly income while earning bonuses based on your growth path as you progress through our Teammate and Leadership Development Program.

As a new member of our team, you will receive personalized training by a dedicated mentor who is focused on your growth and development. Our department promotes primarily from within, so we invest in people to prepare them for Leadership opportunities.

$20 per hour Plus Monthly Bonus! *Annual Earnings $42,000-$55,000!*

Our Teammates enjoy:

• Bonuses for Performance
• Developmental Bonuses based on Growth and Tenure
• Excellent Benefits (See Below)
• 12 weeks of Paid Training (We invest in your success!)
• Growth and Development along an established career path
• Management Opportunities (We promote primarily from within)
• A fun, exciting, and professional working environment
• Medical and prescription coverage
• Basic life insurance, 401(k) with company match
• Employee Assistance Program
• Employee discounts on vehicle purchases, parts, and service
• Paid-time-off
• We also offer a group of supplemental benefit plans including dental coverage, short-term disability, long-term disability, and supplemental life insurance.
• Comprehensive employee recognition programs
• Continued training through Hendrick University and the manufacturer
• Opportunities for career advancement
• The Ricky Hendrick College Scholarship Program is available for eligible dependents of Hendrick employees.

Job Responsibilities:

• Provides professional concierge service to customers via inbound and outbound phone calls, text, and email.
• Accurately logs all customer interactions into Dealership Management System.
• Schedules appointments for customers to visit dealerships.
• Follows up on appointment outcomes.
• Works and communicates with teammates to promote a positive, inclusive, and supportive professional working environment.
• Maintains an organized, clean, and safe work area.
• Participates in required training.
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values.
• Maintains accurate timekeeping record in timekeeping system.
• Complies with Company policies and procedures.
• Observes all Federal, State, Local, and Company safety rules and regulations in the performance of duties.
• Other duties as assigned.

Job Requirements:

• Strong Multi-Tasking ability
• Professionalism & Strong Work Ethic
• Positive, upbeat, and friendly personality
• Desire and drive for excellence
• Must enjoy a competitive, fast-paced environment
• Must submit to and successfully complete MVR, background check, and pre-employment drug test.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf