Luxury Concierge - VIP Guest Experience in Showroom

THE COLLECTION; Coral Gables (FL); On-site; USD 22,000 - 36,000; Full time

Job summary

The Collection in Coral Gables, FL seeks a Concierge Superstar to deliver a five-star luxury concierge experience. You will be the first point of contact, ensuring a warm, professional arrival and departure for every guest, with meticulous attention to detail and pristine hospitality standards.

Responsibilities include CRM data entry, showroom escorting, cross-team coordination, and proactive follow-up to maintain client engagement.

Qualifications

• Professionalism: You're polished, personable, and always deliver service with a smile.
• Tech Savvy: Proficiency with MS Word, Excel, and Outlook is a must.
• Experience: 2-5 years in customer service within a luxury environment, such as 5-star hotels or high-end retail. Automotive experience? That's a bonus.
• Languages: Bilingual in English and Spanish preferred - our clientele is global, and so are we.

Responsibilities

• Welcome clients and provide a warm, professional first impression that reflects the luxury brand experience.
• Check in clients, verify appointments and accurately enter and maintain customer information within the dealership CRM/database.
• Escort clients throughout the showroom and dealership, ensuring a personalized, white-glove experience from arrival to departure.
• Coordinate communication between clients, sales team, service team and management to ensure seamless customer experience.
• Conduct timely follow-up calls, emails, and messages to confirm customer satisfaction, appointment reminders and ongoing client engagement.
• Answer and direct incoming calls while handling client inquiries with professionalism, discretion and urgency.
• Maintain accurate customer logs, visitor records, and daily concierge activity reports.
• Manage inventory for customer amenities, office supplies, marketing materials, and hospitality items, always ensuring appropriate stock levels.
• Track café log, monitoring purchases between sales and services clients
• Perform administrative duties including data entry, filling, scheduling document preparation, and record maintenance, lost and found with a high level of accuracy and confidentiality.
• Maintain an immaculate lobby area, client lounge, and hospitality spaces that reflect luxury dealership standards.
• Collaborate with cross-functional teams to support daily operations while consistently exceeding client’s expectations through exceptional service.

Skills

Five-Star Concierge Service

Luxury Client Relations

CRM

Administrative Support

Data entry and Record Management

Client check-In and Registration

Inventory Management

VIP Guest Experience

Appointment Coordination

Customer follow-Up

Professional Communication

Attention to Detail

Brand Representation

Relationship Building

Tools

MS Word

Excel

Outlook

Job description

The Collection in Coral Gables, FL seeks a Concierge Superstar to deliver a five-star luxury concierge experience. You will be the first point of contact, ensuring a warm, professional arrival and departure for every guest, with meticulous attention to detail and pristine hospitality standards.

Responsibilities include CRM data entry, showroom escorting, cross-team coordination, and proactive follow-up to maintain client engagement.