Luxury Boutique Concierge | Client Experience Specialist

Brobston Group; Miami (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

Maison Host in Miami is seeking a guest-facing associate to welcome clients in a luxury jewelry boutique and connect them with the appropriate team. The role emphasizes superior service and brand experience in a high-end retail setting.

You will greet customers, route inquiries, and assist with store hours and repairs via email and chat, while collaborating with boutique staff to ensure seamless service.

Qualifications

• Bachelor's degree in fashion, retail, or a related field, or at least one year of experience in retail, a contact center, or customer service.
• Excellent communication skills and proficiency with Microsoft Office.
• Passion for luxury fashion and retail; fluency in multiple languages is a plus.

Responsibilities

• Greet customers promptly, professionally, and engagingly.
• Direct visitors to the appropriate boutique contact and manage inbound calls.
• Respond to customer inquiries by email and chat, including questions about store hours and repairs.

Skills

Excellent communication

Multilingual abilities

Customer service

Education

Bachelor's degree in fashion/retail or related field

Tools

Microsoft Office

Job description

Maison Host in Miami is seeking a guest-facing associate to welcome clients in a luxury jewelry boutique and connect them with the appropriate team. The role emphasizes superior service and brand experience in a high-end retail setting.

You will greet customers, route inquiries, and assist with store hours and repairs via email and chat, while collaborating with boutique staff to ensure seamless service.