Luxury Concierge Team Lead – NYC Expert

Four Seasons Hotels and Resorts; New York (NY); On-site; USD 59,000 - 65,000; Full time

Benefits offered by this job

Excellent training and development

Employee discount for stays at FourSe​

Complimentary dry cleaning for staff

Complimentary employee meals

Job summary

Four Seasons is seeking a Concierge professional to oversee day-to-day operations, train the team, and provide personalized recommendations for guests in New York. You will maintain guest profiles, coordinate with Front Office, and ensure service excellence.

The role requires strong knowledge of local attractions, a passion for hospitality, and the ability to lead a high-performing team in a fast-paced luxury environment.

Qualifications

• Previous experience in a luxury Concierge, Front Office, or Guest Experience role.
• Strong knowledge of New York’s restaurants, attractions, events, and local services.
• A passion for delivering personalized and memorable guest experiences.
• Proven leadership, coaching, and team development skills.
• Excellent communication, organization, and problem-solving abilities.
• Experience building relationships with VIP, Elite, and repeat guests.
• Strong attention to detail and the ability to thrive in a fast-paced environment.
• A commitment to upholding the highest standards of hospitality and professionalism.

Responsibilities

• Maintain up-to-date knowledge of local attractions, restaurants, shopping, cultural events, entertainment, transportation, and essential services.
• Serve as a destination expert, providing personalized recommendations and exceptional concierge services.
• Lead and mentor the Concierge team, fostering continuous learning and local market expertise.
• Ensure CS, Elite, and VIP guest profiles remain accurate and up to date, leveraging guest history and preferences to create memorable stays.
• Support scheduling, training, performance coaching, and day-to-day Concierge operations.
• Maintain accurate guest profiles and promote participation in guest recognition and personalization programs.
• Ensure exceptional guest service standards are consistently delivered and guest concerns are resolved promptly and professionally.
• Collaborate closely with Front Office and other hotel departments to ensure seamless guest experiences.

Skills

Luxury Concierge experience

Leadership

Communication

Attention to detail

VIP relations

Tools

Opera

HotSOS

Golden

Key

Job description

Four Seasons is seeking a Concierge professional to oversee day-to-day operations, train the team, and provide personalized recommendations for guests in New York. You will maintain guest profiles, coordinate with Front Office, and ensure service excellence.

The role requires strong knowledge of local attractions, a passion for hospitality, and the ability to lead a high-performing team in a fast-paced luxury environment.