Concierge (Seasonal)

Four Seasons; New York (NY); On-site; USD 55,000 - 90,000; Full time

Job summary

Four Seasons New York is seeking a professional Concierge to deliver luxurious guest experiences. You will respond to diverse guest requests with efficiency, provide personal recommendations, and uphold Four Seasons’ high standards of service.

You will maintain knowledge of local attractions, coordinate with hotel departments, and assist guests with bookings, tickets, and special arrangements to ensure memorable stays.

Qualifications

• At least 2 years of Concierge experience, preferably in a luxury hotel or resort.
• Excellent personal presentation and interpersonal skills.
• Extensive knowledge of the local area and attractions, restaurants, and special exhibits.
• Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions.
• Ability to operate all computer equipment necessary to perform the job; knowledge of Opera and HotSOS preferred/is a plus.
• Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.

Responsibilities

• Handles wide variety of guest requests, handling all interactions with the highest level of hospitality and professionalism and accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Skills

Concierge experience

Interpersonal skills

Time management

Communication skills

Tools

Opera

HotSOS

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on \"Billionaires' Row\" at the city's most prestigious address between Park Avenue and Madison Avenue, you're just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan’s exhilarating whirlwind.

About The Role

The Concierge responds to a variety of requests in a timely and efficient manner by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies. Provides coaching and training on all processes and standards.

What You Will Do

• Handles wide variety of guest requests, handling all interactions with the highest level of hospitality and professionalism and accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.


• Maintain knowledge of activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.


• Maintain updated desk collateral and information for restaurants, museums, attractions, maps, and other local attractions.


• Utilize a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.


• Work closely with Front Desk, Reservations, Door Staff, Bell Staff and Valet Parking to assure smooth handling of guest arrivals and departures. Assist with responsibilities and duties in the absence of or due to heavy volume in the areas of the lobby coverage and door.

What You Bring

• At least 2 years of Concierge experience, preferably in a luxury hotel or resort.


• Excellent personal presentation and interpersonal skills.


• Extensive knowledge of the local area and attractions, restaurants, and special exhibits.


• Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.


• Ability to operate all computer equipment necessary to perform the job; knowledge of Opera and HotSOS preferred/is a plus.


• Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.
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