Concierge

Four Seasons Hotels and Resorts; New York (NY); On-site; USD 104,517,000 - 141,200,000; Full time

Benefits offered by this job

Competitive Salary, wages, and a compe

Excellent Training and Development op

Complimentary Accommodation at other 4

Complimentary Dry Cleaning forEmployee

Complimentary Employee Meals

Job summary

Four Seasons Hotels and Resorts in New York is seeking a Concierge to deliver exceptional guest experiences on a full-time, on-site basis. You will respond to guest requests with professionalism, offer local insights, arrange tickets and reservations, and coordinate with hotel departments to ensure seamless service.

The ideal candidate has at least 2 years of concierge experience in luxury hospitality, superb presentation and communication skills, and strong knowledge of NYC attractions and

Qualifications

• At least 2 years of Concierge experience, preferably in a luxury hotel.
• Excellent personal presentation and interpersonal skills.
• Extensive knowledge of the local area and attractions.
• Strong time management and ability to multi-task.
• Knowledge of Opera and HotSOS preferred.

Responsibilities

• Handle wide range of guest requests with hospitality and professionalism; resolve issues.
• Provide information, ticketing, and reservations for local activities.
• Maintain desk collateral and information for local attractions.
• Input guest arrangements and ensure proper billing with software.
• Coordinate with Front Desk, Reservations, Bell and Valet teams to assist arrivals/departures.

Skills

Concierge experience

Customer service

Interpersonal skills

Time management

Communication skills

Tools

Opera

HotSOS

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on "Billionaires' Row" at the city's most prestigious address between Park Avenue and Madison Avenue, you're just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan's exhilarating whirlwind.

About the role:

The Concierge responds to a variety of requests in a timely and efficient manner by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies. Provides coaching and training on all processes and standards.

What you will do:

• Handles wide variety of guest requests, handling all interactions with the highest level of hospitality and professionalism and accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Maintain knowledge of activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
• Maintain updated desk collateral and information for restaurants, museums, attractions, maps, and other local attractions.
• Utilize a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.
• Work closely with Front Desk, Reservations, Door Staff, Bell Staff and Valet Parking to assure smooth handling of guest arrivals and departures. Assist with responsibilities and duties in the absence of or due to heavy volume in the areas of the lobby coverage and door.

What you bring:

• At least 2 years of Concierge experience, preferably in a luxury hotel or resort.
• Excellent personal presentation and interpersonal skills.
• Extensive knowledge of the local area and attractions, restaurants, and special exhibits.
• Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.
• Ability to operate all computer equipment necessary to perform the job; knowledge of Opera and HotSOS preferred/is a plus.
• Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours:

This role is a full-time, on-site role. Requires the flexibility to work a diverse schedule encompassing days, evenings, weekends, and holidays

Compensation:

$42.85 per hour

Miscellaneous:

US work authorization is required.

Four Seasons is an Equal Opportunity, Affiantative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal