Luxury Member Experience Concierge

Four Hundred LLC; New York (NY); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Medical & dental benefits

401(k) matching

Paid time off

Phone stipend

Annual bonus

Job summary

Four Hundred LLC in New York seeks an entry-level Lifestyle Coordinator to deliver premium hospitality services to a discerning member community. You will coordinate dining, events, and personal services, reporting to the Head of Dining and Head of Events & Experiences.

Responsibilities include researching venues, curating recommendations, maintaining Salesforce records, and collaborating with the Hospitality team to ensure seamless support across itineraries and experiences in major cities.

Qualifications

• Genuine passion for hospitality and luxury lifestyle
• Excellent verbal and written communication
• Strong interpersonal skills with a polished, professional tone
• High level of organizational skills and attention to detail
• Proactive, resourceful and able to handle ambiguity
• Familiarity with Salesforce or similar CRM tools is a plus

Responsibilities

• Assist in fulfilling member requests across dining, wellness, experiences, gifting, and lifestyle needs
• Research and curate personalized recommendations tailored to each member’s preferences and travel plans
• Communicate professionally and thoughtfully with members, their assistants, and vendors via email and phone
• Maintain and update member profiles, vendor contacts, and request records on a rolling basis in Salesforce
• Build familiarity with vendors and partners in key markets including New York, Miami, Los Angeles, London, and Paris
• Conduct ongoing research on new restaurant openings, events, and experiences in major operating cities and present to the Hospitality department on a rolling basis
• Have a bird’s eye view and working knowledge of the locations Four Hundred services irrespective of experience in those locations
• Collaborate closely with the Hospitality department to share knowledge and ensure seamless member support across itinerary building, dining, beauty & wellness, events & experiences, and any other lifestyle-related requests
• Handle confidential member information and sensitive requests with the highest level of discretion and professionalism
• Participate in weekly Hospitality and team-wide meetings
• Provide coverage support for teammates and maintain awareness of active member requests
• Keep internal destination guides and shared resources current and up to date
• Exhaust all available resources and options before escalating a request

Skills

Hospitality mindset

Customer service

Communication

Organization

Microsoft 365

Tools

Salesforce

Job description

Four Hundred LLC in New York seeks an entry-level Lifestyle Coordinator to deliver premium hospitality services to a discerning member community. You will coordinate dining, events, and personal services, reporting to the Head of Dining and Head of Events & Experiences.

Responsibilities include researching venues, curating recommendations, maintaining Salesforce records, and collaborating with the Hospitality team to ensure seamless support across itineraries and experiences in major cities.