Luxury Concierge & Guest Experience Lead

Four Seasons Hotels and Resorts; Naples (FL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive salary

Training and development

Employee discounts for stays

Dry cleaning for uniforms

Employee meals

Job summary

Four Seasons Hotels and Resorts in Naples, FL seeks a Concierge in the Front Desk Department to ensure VIP guests have a smooth arrival, an engaged stay, and ongoing connection with the brand.

You will assist with transportation, restaurant reservations, and local recommendations, working closely with the team in a fast-paced luxury hotel environment.

Fluency in English is required; knowledge of Naples area is a plus, prior experience in a similar role is desirable.

Qualifications

• Fluency in reading, writing, and speaking English is required.
• Previous concierge or guest services experience is a plus.
• Knowledge of Naples area is beneficial.

Responsibilities

• Provide a welcoming, discreet environment for every guest.
• Answer phone calls and respond to chats and emails using our systems.
• Coordinate transportation, restaurant reservations, amenities and arrival/departure times with VIP guests.
• Collaborate with team members to ensure guests are well taken care of.
• Deliver exceptional guest service in a fast-paced luxury setting.

Skills

Guest services

English fluency

Hospitality experience

Job description

Four Seasons Hotels and Resorts in Naples, FL seeks a Concierge in the Front Desk Department to ensure VIP guests have a smooth arrival, an engaged stay, and ongoing connection with the brand.

You will assist with transportation, restaurant reservations, and local recommendations, working closely with the team in a fast-paced luxury hotel environment.

Fluency in English is required; knowledge of Naples area is a plus, prior experience in a similar role is desirable.