Luxury Concierge: Personal Guest Experience

The-Setai; Miami Beach (FL); On-site; USD 25,000 - 39,000; Full time

Job summary

The Setai Miami Beach is seeking a full-time Concierge to provide personalized service to guests and residents, anticipating needs and delivering memorable experiences. You will greet guests warmly, offer informed recommendations on dining, entertainment, and activities, and coordinate with various departments to arrange bookings and transportation.

This role requires discretion, strong communication, and flexible hours.

Qualifications

• Knowledge of hospitality principles and procedures.
• Experience working with high profile guests with discerning expectations.
• Reputation for handling confidential information discreetly and with good judgment.
• Excellent written and verbal communication skills; strong interpersonal abilities.
• Proficiency with Microsoft Office and web research.
• Willingness to work flexible hours.

Responsibilities

• Provides personalized service to guests and residents and responds to requests efficiently and courteously.
• Greets guests by name when possible and maintains positive guest relations.
• Keeps current on local dining, entertainment, spas, and activities to inform and assist guests.
• Coordinates with departments to meet guest needs and arrange reservations, transportation, and itineraries.
• Ensures billing accuracy and completes shift checklists.
• Maintains a clean concierge area and reports maintenance issues promptly.

Skills

Hospitality

Guest relations

Discretion

Multilingual (preferred)

MS Office proficiency

Communication skills

Time management

Tools

MS Office

Job description

The Setai Miami Beach is seeking a full-time Concierge to provide personalized service to guests and residents, anticipating needs and delivering memorable experiences. You will greet guests warmly, offer informed recommendations on dining, entertainment, and activities, and coordinate with various departments to arrange bookings and transportation.

This role requires discretion, strong communication, and flexible hours.