Luxury Reservations & Sales Specialist

The-Setai; Miami Beach (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

The Setai Miami Beach is seeking a Reservations Sales Agent to deliver an unparalleled luxury experience for our esteemed guests. You will handle reservations, manage inventory, and upsell where appropriate, all while upholding Forbes Five Star standards.

The role demands exceptional service, discretion, and polished presentation in a fast-paced luxury environment. Join a team focused on Total Guest Satisfaction, collaborating with departments to craft tailored, memorable stays and ensuring

Qualifications

• Experience in luxury hotel reservations or front office is preferred.
• Strong guest-service ethos with a professional demeanor.
• Proficiency with PMS and reservation systems is required.

Responsibilities

• Manage reservations with accuracy and timeliness, maintaining inventory.
• Answer calls promptly, upsell where appropriate, and provide detailed information.
• Maintain guest preferences and special occasions in the system.
• Collaborate with other departments to ensure seamless guest experiences.
• Attend trainings and briefings; uphold Forbes Five Star standards.

Skills

Guest service

Sales skills

Phone etiquette

Attention to detail

Multitasking

Discretion

Professional presentation

Communication skills

PMS/Opera knowledge

Flexibility

Education

High School diploma or equivalent

Tools

Opera PMS

Revinate

Scheduling software

Job description

The Setai Miami Beach is seeking a Reservations Sales Agent to deliver an unparalleled luxury experience for our esteemed guests. You will handle reservations, manage inventory, and upsell where appropriate, all while upholding Forbes Five Star standards.

The role demands exceptional service, discretion, and polished presentation in a fast-paced luxury environment. Join a team focused on Total Guest Satisfaction, collaborating with departments to craft tailored, memorable stays and ensuring