Luxury Bellman: Guest Concierge & Luggage Service

The-Setai; Miami Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Setai, Miami Beach seeks a Bellman to greet guests, assist with arrival and departure, escort them to their rooms, and provide information about hotel facilities and services. You will maintain knowledge of the property layout and coordinate transportation as needed.

The role requires prior luxury hotel or strong guest service experience, with excellent communication skills and the ability to work in a fast-paced environment.

Qualifications

• Previous luxury hotel or hospitality experience preferred.
• Excellent communication and guest service skills.
• Ability to work in a fast-paced environment while maintaining professionalism.

Responsibilities

• Greet guests and visitors in a warm, professional manner.
• Assist guests with luggage during arrival, departure, and room changes.
• Escort guests to their rooms and provide information on facilities and services.
• Maintain knowledge of property layout, room locations, outlets, and hotel services.
• Coordinate transportation arrangements including taxis and valet services.
• Respond promptly to guest requests and fulfill them efficiently.
• Deliver packages, messages, amenities, and items to rooms promptly.
• Keep lobby, bell desk, and luggage areas clean and organized.
• Tag, store, and retrieve guest luggage securely.
• Communicate with Front Office, Concierge, Valet, Housekeeping, and other departments to ensure seamless service.
• Follow hotel safety, security, and confidentiality procedures.
• Maintain Forbes Five-Star grooming and appearance standards.
• Assist with additional responsibilities as assigned by management.

Skills

Customer service

Hospitality experience

Fast-paced environment

Standing/walking

Luggage handling

Flexible schedule

Team oriented

Job description

The Setai, Miami Beach seeks a Bellman to greet guests, assist with arrival and departure, escort them to their rooms, and provide information about hotel facilities and services. You will maintain knowledge of the property layout and coordinate transportation as needed.

The role requires prior luxury hotel or strong guest service experience, with excellent communication skills and the ability to work in a fast-paced environment.