Overnight Luxury Bell Desk Concierge

The-Setai; Miami Beach (FL); Sur place; USD 17 000 - 30 000; Plein temps

Résumé du poste

The Setai in Miami Beach is seeking a Bellman to greet guests, assist with luggage, and escort guests to rooms while sharing information about hotel facilities and services.

Ideal candidates have luxury hospitality experience and strong communication skills, with flexibility for weekends, holidays, and evenings. The role requires standing for long periods and the ability to lift heavy luggage as needed.

Qualifications

• Previous luxury hotel or hospitality experience preferred.
• Excellent communication and guest service skills.
• Ability to work in a fast-paced environment while maintaining professionalism.
• Must be able to stand and walk for extended periods of time.
• Ability to lift, push, and carry heavy luggage and equipment.
• Flexible schedule including weekends, holidays, and evening shifts.

Responsabilités

• Greet all guests and visitors in a warm, professional, and courteous manner.
• Assist guests with luggage during arrival, departure, and room changes.
• Escort guests to their rooms while providing information regarding hotel facilities, amenities, and services.
• Maintain complete knowledge of the property layout, room locations, outlets, and hotel services.
• Coordinate transportation arrangements including taxis, private car services, and valet assistance.
• Respond promptly to guest requests and ensure all requests are completed efficiently and professionally.
• Deliver packages, messages, amenities, and guest items to rooms in a timely manner.
• Maintain cleanliness and organization of the lobby, bell desk, and luggage storage areas.
• Properly tag, store, and retrieve guest luggage.
• Communicate effectively with Front Office, Concierge, Valet, Housekeeping, and other departments to ensure seamless guest service.
• Follow all hotel safety, security, and confidentiality procedures.
• Maintain Forbes Five-Star grooming and appearance standards at all times.
• Assist with additional responsibilities as assigned by management.

Connaissances

Guest service

Communication

Professional demeanor

Team player

Stamina

Flexibility

Description du poste

The Setai in Miami Beach is seeking a Bellman to greet guests, assist with luggage, and escort guests to rooms while sharing information about hotel facilities and services.

Ideal candidates have luxury hospitality experience and strong communication skills, with flexibility for weekends, holidays, and evenings. The role requires standing for long periods and the ability to lift heavy luggage as needed.