Luxury Concierge - Overnight & Weekend Specialist

WRMC, Inc.; Austin (TX); On-site; USD 21,000 - 30,000; Part time

Job summary

WRMC, Inc. is seeking a polished Concierge to be the welcoming presence at a luxury multifamily community in Downtown Austin. You will greet residents, guests and vendors, manage building access, and serve as a trusted point of contact for daily needs while ensuring privacy and exceptional service.

This role emphasizes discrecion, high-touch service, and the ability to thrive in a fast-paced environment, with a weekend and overnight schedule that supports resident needs and community operations.

Qualifications

• Strong customer service and hospitality knowledge.
• Excellent communication and interpersonal skills.
• High attention to detail and ability to multitask independently.

Responsibilities

• Provide warm, professional service to residents, guests and vendors.
• Manage building access and guest/vendor check-ins.
• Assist residents with questions, requests and coordination of authorized vendor access.
• Maintain confidentiality and uphold resident privacy at all times.
• Respond effectively to resident concerns and emergency situations, escalating when needed.
• Log daily activity, packages, and deliveries accurately in BuildingLink.
• Contribute ideas to enhance services and improve resident experience.
• Support resident relations through timely follow-up and issue resolution.

Skills

Customer service

Hospitality knowledge

Communication skills

Multitasking

Education

High school diploma or equivalent

Job description

WRMC, Inc. is seeking a polished Concierge to be the welcoming presence at a luxury multifamily community in Downtown Austin. You will greet residents, guests and vendors, manage building access, and serve as a trusted point of contact for daily needs while ensuring privacy and exceptional service.

This role emphasizes discrecion, high-touch service, and the ability to thrive in a fast-paced environment, with a weekend and overnight schedule that supports resident needs and community operations.