Luxury Residential Concierge: Guest & Access Specialist

WRMC, Inc.; Austin (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short-term disability

Long-term disability

Employee assistance program

Identity theft protection

Pet insurance

Retirement plan

Paid Time Off

Job summary

Worth Ross Management Company (WRMC) seeks a polished Concierge for a luxury multifamily community in Downtown Austin. You will greet residents, guests, and vendors, manage access, and coordinate vendor visits while maintaining privacy and exceptional service standards.

Ideal candidates bring hospitality/concierge experience, top-notch communication, and a calm, solution-oriented mindset. Flexibility for weekend/holiday shifts is required in this fast-paced, high-touch environment.

Qualifications

• High school diploma or equivalent.
• Experience in hospitality, concierge, or customer service preferred.
• Strong customer service and communication skills.
• Discretion and professionalism in a high-end environment.

Responsibilities

• Provide warm, professional service to residents, guests, and vendors.
• Manage building access and guest/vendor check-ins.
• Assist residents with questions, requests, and coordination of authorized vendor access.
• Maintain confidentiality and uphold resident privacy at all times.
• Respond effectively to resident concerns and emergencies, escalating when needed.
• Log daily activity, packages, and deliveries in BuildingLink.
• Contribute ideas to enhance services and improve the resident experience.
• Support resident relations through timely follow-up and issue resolution.

Skills

Customer service

Hospitality

Communication

Multitasking

Education

High school diploma

Tools

BuildingLink

Job description

Worth Ross Management Company (WRMC) seeks a polished Concierge for a luxury multifamily community in Downtown Austin. You will greet residents, guests, and vendors, manage access, and coordinate vendor visits while maintaining privacy and exceptional service standards.

Ideal candidates bring hospitality/concierge experience, top-notch communication, and a calm, solution-oriented mindset. Flexibility for weekend/holiday shifts is required in this fast-paced, high-touch environment.