Luxury High-Rise Concierge: Elevate Resident Service

Worth Ross Management Co.; Austin (TX); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short term disability (STD)

Long term disability (LTD)

Employee assistance program (EAP)

Identity theft protection

Pet insurance

Retirement

Paid Time Off (PTO)

Job summary

Worth Ross Management Company (WRMC) seeks a polished Concierge for a luxury multifamily community in Downtown Austin. You will greet residents, guests, and vendors, manage access, and serve as a trusted contact for daily needs while upholding privacy and exceptional service.

The role requires strong customer service, excellent communication, and discretion in a fast-paced environment. Weekend and holiday availability is expected, with competitive benefits and a professional team culture.

Qualifications

• High school diploma or equivalent required.
• Experience in hospitality, luxury residential, concierge, or customer service preferred.

Responsibilities

• Provide warm, professional service to residents, guests, and vendors.
• Manage building access and guest/vendor check-ins.
• Assist residents with questions, requests, and coordination of authorized vendor access.
• Maintain confidentiality and uphold resident privacy at all times.
• Respond effectively to resident concerns and emergency situations, escalating when needed.
• Log daily activity, packages, and deliveries accurately in BuildingLink.
• Contribute ideas to enhance services and improve the resident experience.
• Support resident relations through timely follow-up and issue resolution.

Skills

Customer service

Hospitality knowledge

Communication

Discretion

Multitasking

Education

High school diploma or equivalent

Tools

BuildingLink

Job description

Worth Ross Management Company (WRMC) seeks a polished Concierge for a luxury multifamily community in Downtown Austin. You will greet residents, guests, and vendors, manage access, and serve as a trusted contact for daily needs while upholding privacy and exceptional service.

The role requires strong customer service, excellent communication, and discretion in a fast-paced environment. Weekend and holiday availability is expected, with competitive benefits and a professional team culture.