Overnight Concierge | Luxury High-Rise - Austin/Market District

WRMC, Inc.; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Short-Term and Long-Term Disability

Employee Assistance Program (EAP)

Retirement Plan

Paid Time Off (PTO)

401(k)

PTO

401(k)

Job summary

A leading luxury property management company located in Austin is seeking a Concierge to provide exceptional service in a multifamily community. The ideal candidate will manage building access, greet residents, and ensure a high-touch service experience while upholding privacy and professionalism. This role requires strong customer service skills, excellent communication, and flexibility to work varied schedules, including weekends. The successful applicant will enjoy competitive benefits including medical, dental, and retirement plans.

Qualifications

• Prior experience in hospitality, luxury residential, concierge, or customer service roles preferred.
• Comfort using technology such as email and property management systems.

Responsibilities

• Provide warm, professional service to residents, guests, and vendors.
• Manage building access and guest/vendor check-ins.
• Assist residents with questions and coordination of authorized vendor access.
• Maintain confidentiality and uphold resident privacy.
• Log daily activity, packages, and deliveries accurately.
• Contribute ideas to enhance services and improve the resident experience.

Skills

Customer service knowledge

Communication skills

Attention to detail

Flexibility

Education

High school diploma or equivalent

Job description

Overview

Location: Downtown Austin - Market District/Seaholm District

Schedule: Full-Time, Overnight Shift | Sunday - Thursday 11:00 pm - 7:00 am | Fridays and Saturdays off

About Us

Worth Ross Management Company (WRMC) is an award-winning leader in luxury multifamily and HOA management. We are known for delivering exceptional service, maintaining high standards, and creating welcoming communities where residents truly feel at home. Our teams are the heart of our success, and we value professionalism, attention to detail, and a genuine commitment to service.

About The Role

We are seeking a polished and service-oriented Concierge to be the welcoming presence of our luxury multifamily community. This role is ideal for a professional who takes pride in delivering elevated resident experiences, values discretion, and thrives in a fast-paced, high-touch service environment.

As a Concierge, you will greet residents, guests, and vendors, manage building access, and serve as a trusted point of contact for daily needs while ensuring privacy, professionalism, and exceptional service at all times.

Responsibilities

• Provide warm, professional service to residents, guests, and vendors
• Manage building access and guest/vendor check-ins
• Assist residents with questions, requests, and coordination of authorized vendor access
• Maintain confidentiality and uphold resident privacy at all times
• Respond effectively to resident concerns and emergency situations, escalating when needed
• Log daily activity, packages, and deliveries accurately in BuildingLink
• Contribute ideas to enhance services and improve the resident experience
• Support resident relations through timely follow-up and issue resolution

Requirements

Education & Experience

• High school diploma or equivalent required
• Prior experience in hospitality, luxury residential, concierge, or customer service roles preferred

What You Need To Succeed

• Strong customer service and hospitality knowledge, ideally in a luxury environment
• Excellent communication and interpersonal skills
• High attention to detail and ability to multitask independently
• Comfort using technology such as email and concierge or property management systems
• Professional judgment, discretion, and a calm, solution-oriented mindset
• Flexibility to work varying schedules, including weekends and holidays

Benefits

• Medical, Dental, and Vision Insurance
• Short-Term and Long-Term Disability
• Employee Assistance Program (EAP)
• Identity Theft Protection
• Pet Insurance
• Retirement Plan
• Paid Time Off (PTO)
• 401(k)