Luxury Residential Concierge - Elite Resident Service

WRMC, Inc.; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short term disability

Long term disability

EAP

Dentist protection

Pet insurance

Retirement

Paid Time Off

Job summary

WRMC, Inc. is seeking a polished Concierge for a luxury multifamily community in Austin. You will greet residents, guests, and vendors, manage building access, and act as a trusted point of contact for daily needs while maintaining privacy and professionalism.

The role requires strong customer service, excellent communication, and discretion in a fast-paced, high-touch setting. Weekend and holiday availability may be required.

Qualifications

• High school diploma or equivalent required.
• Prior hospitality/concierge or customer service experience preferred.

Responsibilities

• Provide warm, professional service to residents, guests, and vendors.
• Manage building access and guest/vendor check-ins.
• Assist residents with questions, requests, and coordination of authorized vendor access.
• Maintain confidentiality and uphold resident privacy at all times.
• Respond effectively to resident concerns and emergency situations, escalating when needed.
• Log daily activity, packages, and deliveries accurately in BuildingLink.
• Contribute ideas to enhance services and improve the resident experience.
• Support resident relations through timely follow-up and issue resolution.

Skills

Customer service

Hospitality

Communication

Multitasking

Discretion

Education

High school diploma or equivalent

Job description

WRMC, Inc. is seeking a polished Concierge for a luxury multifamily community in Austin. You will greet residents, guests, and vendors, manage building access, and act as a trusted point of contact for daily needs while maintaining privacy and professionalism.

The role requires strong customer service, excellent communication, and discretion in a fast-paced, high-touch setting. Weekend and holiday availability may be required.