Luxury Concierge — NYC Hotel Guest Experience Leader

Trump International Hotel & Towers; New York (NY); Sur place; USD 44 000 - 58 000; Plein temps

Résumé du poste

Trump International Hotel & Towers New York is seeking a Concierge to join our dynamic team. The role involves greeting guests, providing local information, and coordinating reservations and transportation.

You will liaise with hotel departments and external agencies to ensure seamless guest experiences. Required are at least 1 year of concierge experience in a luxury hotel, knowledge of OPERA and Alice, and a flexible schedule including weekends and holidays.

Qualifications

• At least 1 year of Concierge experience at a luxury hotel.
• Member of Les Clefs d'Or preferred.
• Strong knowledge of NYC restaurants, bars, theaters and attractions; ability to research unfamiliar resources.
• Candidates must have a 100% flexible schedule including weekends, AM/PM shifts and holidays.
• Knowledge of OPERA and Alice.
• Strong sense of urgency, flexibility, and multitasking ability.
• Excellent written and verbal English communication.
• Multilingual capabilities.
• Hospitality degree is a plus.

Responsabilités

• Greet guests in a warm and professional manner.
• Provide information to guests and visitors regarding the hotel and the city.
• Identify guests’ needs and assist with recommendations and arrangements (reservations, transportation, etc.).
• Act as a liaison between guests and other departments within the hotel and external agencies.

Connaissances

Guest relations

Multilingual

Excellent communication

Formation

College degree or equivalent

Hospitality degree (preferred)

Outils

OPERA

Alice

Description du poste

Trump International Hotel & Towers New York is seeking a Concierge to join our dynamic team. The role involves greeting guests, providing local information, and coordinating reservations and transportation.

You will liaise with hotel departments and external agencies to ensure seamless guest experiences. Required are at least 1 year of concierge experience in a luxury hotel, knowledge of OPERA and Alice, and a flexible schedule including weekends and holidays.