Luxury Front Office Director: Lead Exceptional Service

Trump International Hotels Management LLC; New York (NY); Hybrid; USD 75,000 - 85,000; Full time

Job summary

Trump International Hotel & Tower New York is seeking an Assistant Director of Front Office to join our leadership team, helping oversee strategic oversight, administrative management, and daily execution of Front Office operations.

The ideal candidate will support and lead a team to deliver exceptional luxury service, supervise daily shift operations, and ensure strict adherence to service standards. Training and development, guest recognition, and guest loyalty programs are key focuses.

Qualifications

• 2–3 years of Front Office Management experience in a luxury hotel environment
• Degree in Hospitality Management, Hotel Operations, or related field preferred
• Proficiency in hotel property management systems (OPERA Cloud and ALICE preferred)
• Proven leadership abilities with experience in training, coaching, and developing associates
• Strong verbal, written, and interpersonal communication skills
• Demonstrated problem-solving abilities, good judgment, and decision-making under deadline pressure
• Excellent organizational skills and high attention to detail
• Passion for delivering outstanding luxury service and handling high-level guest relations
• 100% flexible in scheduling (full availability including mornings, evenings, weekends, and holidays)
• Knowledge of multiple languages preferred

Responsibilities

• Assist in strategic oversight, administrative management, and daily execution of Front Office operations
• Lead and motivate the Front Office team to deliver exceptional luxury service
• Oversee daily shift operations and ensure adherence to service standards
• Support associate training and development and lead guest recognition programs
• Maintain high-quality guest relations and resolve escalated guest issues

Skills

Front Office Management

Leadership

Customer Service

Communication

Problem-Solving

Detail-Oriented

Flexible Scheduling

Multilingual

Education

Hospitality Management degree

Tools

OPERA Cloud

ALICE

Job description

Trump International Hotel & Tower New York is seeking an Assistant Director of Front Office to join our leadership team, helping oversee strategic oversight, administrative management, and daily execution of Front Office operations.

The ideal candidate will support and lead a team to deliver exceptional luxury service, supervise daily shift operations, and ensure strict adherence to service standards. Training and development, guest recognition, and guest loyalty programs are key focuses.