Concierge

Trump International Hotel & Towers; New York (NY); On-site; USD 44,000 - 58,000; Full time

Job summary

Trump International Hotel & Towers New York is seeking a Concierge to join our dynamic team. The role involves greeting guests, providing local information, and coordinating reservations and transportation.

You will liaise with hotel departments and external agencies to ensure seamless guest experiences. Required are at least 1 year of concierge experience in a luxury hotel, knowledge of OPERA and Alice, and a flexible schedule including weekends and holidays.

Qualifications

• At least 1 year of Concierge experience at a luxury hotel.
• Member of Les Clefs d'Or preferred.
• Strong knowledge of NYC restaurants, bars, theaters and attractions; ability to research unfamiliar resources.
• Candidates must have a 100% flexible schedule including weekends, AM/PM shifts and holidays.
• Knowledge of OPERA and Alice.
• Strong sense of urgency, flexibility, and multitasking ability.
• Excellent written and verbal English communication.
• Multilingual capabilities.
• Hospitality degree is a plus.

Responsibilities

• Greet guests in a warm and professional manner.
• Provide information to guests and visitors regarding the hotel and the city.
• Identify guests’ needs and assist with recommendations and arrangements (reservations, transportation, etc.).
• Act as a liaison between guests and other departments within the hotel and external agencies.

Skills

Guest relations

Multilingual

Excellent communication

Education

College degree or equivalent

Hospitality degree (preferred)

Tools

OPERA

Alice

Job description

Trump International Hotel and Tower New York is looking for a Concierge to join our dynamic team.

Responsibilities include:

• Greet guests in a warm and professional manner
• Provide information to guests and visitors regarding the hotel and the city
• Identify guests’ needs and assist with recommendations and arrangements (reservations, transportation, etc.)
• Act as a liaison between guests and other departments within the hotel and external agencies

Job Requirement:

• At least 1 year of Concierge experience at a luxury Hotel
• Member of Les Clefs d'Or preferred
• Have strong knowledge of the restaurants, bars, nightclubs, theatres, Broadway shows, and attractions in New York City as well as possess the ability to investigate any unfamiliar resources requested by guests
• Candidate must work a 100% flexible schedule which will include weekends, am or pm shifts, and holidays.
• Knowledge of OPERA and Alice
• A strong sense of urgency, flexibility, organizational skills, and ability to multi-task are a must
• Excellent communication skills both written and verbal in English
• Multilingual
• College degree or equivalent experience. Hospitality degree is a plus

Base Salary: $31.73 - 42.31

We are an equal opportunity employer and qualified applicants will be considered without regard to race, color, age, religion, sex, gender, gender identity, gender expression, national origin, ethnicity, disability, pregnancy, sexual orientation, genetic information, uniformed services status, veteran status, marital status, protected hairstyle and texture, and height or weight, or any other legally protected classification under local, state or federal law.