Assistant Front Office Manager

Trump International Hotel & Tower New York; New York (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

Trump International Hotel & Tower New York is seeking an Assistant Front Office Manager to support and lead the Front Office team in a luxury Midtown Manhattan property. This role focuses on ensuring exceptional guest service and smooth daily operations while aligning with brand standards.

You will oversee daily operations, run shifts, participate in training, and contribute to long- and short-term planning.

Qualifications

• Previous experience in a luxury environment.
• Knowledge of Microsoft Office and hotel property software.
• Strong verbal and written communication skills.
• Excellent follow-up and organizational skills.
• 100% flexible in scheduling (Full availability, including weekends, and holidays).
• Knowledge of multiple languages preferred.

Responsibilities

• Assist in all facets of Front Office Operations and long-term planning.
• Lead, coach and support the Front Office team while maintaining service standards.
• Oversee running shifts and daily training to reinforce brand service levels.
• Contribute to both short- and long-term strategic planning for front desk operations.
• Ensure consistently exceptional guest service and smooth daily operations.

Skills

Verbal communication

Written communication

Organizational skills

Flexible scheduling

Proactive

Creative mindset

Multilingual

Tools

Microsoft Office

Hotel property software

Job description

Trump International Hotel & Tower New York provides the finest standard of luxury to the world's most discerning Guests, all in the heart of Midtown Manhattan overlooking Central Park. Trump International Hotel & Tower redefines Manhattan's luxury hotel product. Accommodations offer the finest and most luxurious comforts of home- with Central Park as your front lawn, Lincoln Center as your entertainment center, and a personal Attaché attending to every need.

Trump International Hotel and Tower is looking for anAssistant Front Office Managerto join our dynamic team! The candidate we seek will assist in all facets of Front Office Operations, as well as long-term strategic planning. Responsibilities include, but are not limited to: support, lead, and coach the team, ensuring consistently exceptional service delivery; long and short-term planning; running shifts; and daily training and reinforcement of our service standards.

Job Requirements:

• Previous experience in a luxury environment
• Knowledge of Microsoft Office and hotel property software
• Strong verbal and written communication skills
• The candidate must possess excellent follow-up and organizational skills
• 100% flexible in scheduling (Full availability, including weekends, and holidays)
• The candidate must also be proactive and have a creative, positive, and focused vision
• Knowledge of multiple languages preferred.

Equal Opportunity Employer

We are an equal opportunity employer and qualified applicants will be considered without regard to race, color, age, religion, sex, gender, gender identity, gender expression, national origin, ethnicity, disability, pregnancy, sexual orientation, genetic information, uniformed services status, veteran status, marital status, protected hairstyle and texture, and height or weight, or any other legally protected classification under local, state or federal law.

Trump International Hotel & Tower New York participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.