Assistant Director of Front Office Operations

Trump International Hotels Management LLC; New York (NY); Hybrid; USD 75,000 - 85,000; Full time

Job summary

Trump International Hotel & Tower New York is seeking an Assistant Director of Front Office to join our leadership team, helping oversee strategic oversight, administrative management, and daily execution of Front Office operations.

The ideal candidate will support and lead a team to deliver exceptional luxury service, supervise daily shift operations, and ensure strict adherence to service standards. Training and development, guest recognition, and guest loyalty programs are key focuses.

Qualifications

• 2–3 years of Front Office Management experience in a luxury hotel environment
• Degree in Hospitality Management, Hotel Operations, or related field preferred
• Proficiency in hotel property management systems (OPERA Cloud and ALICE preferred)
• Proven leadership abilities with experience in training, coaching, and developing associates
• Strong verbal, written, and interpersonal communication skills
• Demonstrated problem-solving abilities, good judgment, and decision-making under deadline pressure
• Excellent organizational skills and high attention to detail
• Passion for delivering outstanding luxury service and handling high-level guest relations
• 100% flexible in scheduling (full availability including mornings, evenings, weekends, and holidays)
• Knowledge of multiple languages preferred

Responsibilities

• Assist in strategic oversight, administrative management, and daily execution of Front Office operations
• Lead and motivate the Front Office team to deliver exceptional luxury service
• Oversee daily shift operations and ensure adherence to service standards
• Support associate training and development and lead guest recognition programs
• Maintain high-quality guest relations and resolve escalated guest issues

Skills

Front Office Management

Leadership

Customer Service

Communication

Problem-Solving

Detail-Oriented

Flexible Scheduling

Multilingual

Education

Hospitality Management degree

Tools

OPERA Cloud

ALICE

Job description

Assistant Director of Front Office Operations

New York, NY, US

30+ days ago Requisition ID: 1180

Salary Range: $75,000.00 To $85,000.00 Annually

Trump International Hotel & Tower New York provides the finest standard of luxury to the world's most discerning Guests, all in the heart of Midtown Manhattan overlooking Central Park. Trump International Hotel & Tower redefines Manhattan's luxury hotel product. Accommodations offer the finest and most luxurious comforts of home with Central Park as your front lawn, Lincoln Center as your entertainment center, and a personal Attaché attending to every need.

JOB OVERVIEW: Trump International Hotel and Tower is seeking an Assistant Director of Front Office to join our leadership team. This role assists in the strategic oversight, administrative management, and daily execution of Front Office operations. The ideal candidate will support and lead the team, drive exceptional luxury service delivery, oversee daily shift operations, and ensure strict adherence to our service standards. Additionally, this position assists with associate training and development, guest recognition programs, and maintains guest loyalty.

Job Requirements:

• 2–3 years of Front Office Management experience (luxury hotel environment required)
• Degree in Hospitality Management, Hotel Operations, or related field preferred
• Proficiency in hotel property management systems (OPERA Cloud and ALICE preferred)
• Proven leadership abilities with experience in training, coaching, and developing associates
• Strong verbal, written, and interpersonal communication skills
• Demonstrated problem-solving abilities, good judgment, and decision-making skills under deadline pressure
• Excellent organizational skills and high attention to detail
• Passion for delivering outstanding luxury service and handling high-level guest relations
• 100% flexible in scheduling (full availability including mornings, evenings, weekends, and holidays)
• Knowledge of multiple languages preferred

Equal Opportunity Employer

We are an equal opportunity employer and qualified applicants will be considered without regard to race, color, age, religion, sex, gender, gender identity, gender expression, national origin, ethnicity, disability, pregnancy, sexual orientation, genetic information, uniformed services status, veteran status, marital status, protected hairstyle and texture, and height or weight, or any other legally protected classification under local, state or federal law.

Trump International Hotel & Tower New York participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.