Luxury Concierge Lead: Resident Experience & Events

Kairoi Residential; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Kairoi Residential is seeking a Concierge Specialist to enhance the resident experience at a luxury multifamily community in North Carolina. You will deliver highly personalized service, manage complex requests, and lead resident relations initiatives to uphold an exclusive ambiance.

Ideal candidates have 5+ years in hospitality or luxury service, strong communication and leadership skills, and proficiency with property management software.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum of 5 years in customer service, hospitality, or related role within luxury residential or hotel environments.
• Proven track record of delivering personalized luxury service.
• Ability to build rapport with residents and foster a welcoming community.

Responsibilities

• Serve as primary contact for residents, handling inquiries, requests and concerns promptly.
• Anticipate resident needs and proactively assist to enhance living experiences.
• Maintain relationships with residents to foster community and belonging.
• Know property amenities, services, and local resources to provide accurate information.
• Assist residents with tasks such as reservations, move-ins/outs, maintenance requests, and issue resolution.
• Escalate complex issues for prompt resolution.
• Plan and execute resident events to encourage social interaction.
• Collaborate with Resident Experience team for seamless service delivery.
• Seek resident feedback to identify improvement areas.
• Keep accurate records per company policies.
• Utilize digital tools to improve communication and service delivery.
• Design bespoke services and programs for UHNW residents.
• Cultivate partnerships with luxury vendors and cultural institutions.

Skills

Customer service

Interpersonal communication

Leadership

Organizational skills

Property management software

Microsoft Office

Education

Bachelor's degree in Hospitality Management or related field

Tools

Yardi

RealPage

Microsoft Office

Job description

Kairoi Residential is seeking a Concierge Specialist to enhance the resident experience at a luxury multifamily community in North Carolina. You will deliver highly personalized service, manage complex requests, and lead resident relations initiatives to uphold an exclusive ambiance.

Ideal candidates have 5+ years in hospitality or luxury service, strong communication and leadership skills, and proficiency with property management software.